Excel Homes

Can you please contact me as we ve had an extremely bad experience with our sales rep in Sunset. We recently put a deposit on a houuse and many of the things that were quite important to us were not sent to planning. We are now in a situation where those things may not be in our home and are very disappointed that our requests were 100% ignored

So far after six months living in Exel home not happy, the quality of material seems to be very bad, outside panels are falling off, they build the fences and left holes on the ground from the main poles.on my garage the floor concrete is getting big cracks on it. First floor in one bedroom was noise from just by passing over I mention to the person looking after that area NE and he said was ok, after a while I got someone else and I told him but this guy came to fix this problem. Who painted the inside need to do the job better is very poor .

The moment we walked into the show home office in Heartland, we were greeted with smiles and warm welcomes. We were introduced to everyone in the office and told about the details of the show homes and what Excel had to offer. After a brief introduction to the company and neighbourhood we were allowed to view both show homes without any sales person tagging along. When we finished our walk through we had some questions that were answered right away by the Excel team.
We learned about Excel's Built Green homes and the benefits it had for the home owner and environment.

Once we had made our decision to go ahead with Excel, we were so impressed with how transparent and responsive the sales team was. We felt like we were treated as members of the community and not just another sale. Every item was described and priced right in front of us. When we had set a budget, the Excel team helped us make additions that would not only add value to the house but would be practical for us as well. We never felt pressured to make unnecessary and costly upgrades; only ones that would serve us well.

After all of our selections were made, the sales process transitioned smoothly into the construction phase. We were regularly updated at every stage. Even though we were now working with different Excel members, the sales team was still readily available for our questions. They were even accommodating when we requested several changes after the fact, all were handled professionally and effectively. Ultimately, we really felt that they understood that we were making the biggest purchase of our life and needed the security of knowing things were still flexible to add (within a reasonable amount of time).

During the building process we had a check set meeting where we sat down with the site supervisor to discuss the plans and blueprints and also had two walk through's scheduled. One for the framing and another for cabinets. But we were never restricted from coming to the house whenever we wanted during their work hours to check on the progress--something that we took full advantage of and always enjoyed!

The most exciting part was of course possession day. During our possession appointment we were shown how to control everything in the house, how to deal with issues, to open and close every door, test every toilet and tap and then to go over any deficiencies. There were minor issues like paint touch ups and a couple of lights that had the frosting rubbed off in some parts, but overall nothing major! Excel acknowledged everything and the very next day we had calls for appointments to come fix things and touch up the paint.

You really can't beat that customer service.

If you are looking for a stress free house buying experience please give Excel Heartland a chance. They have a great sales team that we still go in to chat with from time to time, and who continue to look out for our best interests.

I highly recommend them and would be more than happy to be a reference

As first time home buyers, Charla and the sales team in Cochrane kept us informed throughout the process and made sure we were comfortable. They were quick to answer any of our questions. Terrance is also very accommodating as the customer care warranty specialist. We're very happy with our home and continue to feel the support of the Excel team.

Thank you very much for our great home! It was a pleasure to work with the Excel team and their construction group! Charla and Marika were great to have as the sales team and would recommend them!

Charla and her team were very helpful. We were first time home buyers with lots of questions. They were wonderfully patient and helpful. Our trades were polite and respectful. We love our new home.

Those who wants to buy or build new home, Excel homes is the top I am completely satisfied .what a service, very good construction
Thanks to Charla and the team thanks to site staff and all the people who are involved
Thanks Exel homes
Karan, Vas

From the time I signed my contract to the time I received my keys the staff has been very helpful in helping me understand the process of new home ownership. We had a few hiccups but over all for my firs5 experience of home ownership and building it has been an experience I’ll never forget. Once I received my keys and moved in and really got to experience The floor plan, it really fit our family perfect and the finishing touches were great. Thanks to Excel for making me a beautiful home that I can be proud to call home.

Excel homes have extremely poor warranty service and even worse customer service. Everything changed as soon as we got possession. The sales team was nice and we bought the house because of the good service. But unfortunately after possession the sales team is out of the picture and you only deal with the service and warrantee team. The warrantee team doesn't care about the homebuyers. I showed all my concerns to the warrantee representative and he took notes and nothing happened afterwards (October to December). Then i had to report some items to Excel homes Service Manager in early December (then again in March) to fix the items under warrantee, but they haven't even sent anyone to look at them yet (now mid-April). Both times the service manager promised in writing that these issues will be addressed, but shamefully there was no one sent to fix the issues. Issues such as cracked lighting fixtures, chipped tiles, mis-positioned tiles, vinyl warping etc. are still not fixed and it has been over 6 months since these were reported.

We got possession on July 28th, 2017 and since then our garage door was noisy. We only moved into the house in October and used the garage door for 4-5 months and one day it stopped working (in late feb). It was 9:30 pm in the night time and we had to move all our belongings into the house as the garage door came off the grooves and was bent. Excel homes sent in the third party company to check the door and the third party refused to cover it under warrantee. There was no reason provided and neither was any written report provided by the technician or excel homes. The technician verbally mentioned that it could be many causes such as oiling but nothing is certain. But a new house should not need oiling. Even the Alberta New Home Warrantee Program has the "GUIDE TO THE CARE & MAINTENANCE OF YOUR NEW HOME " (http://www.anhwp.com/caremaintenance/guide-to-the-care-maintenance-of-your-new-home) which says "Every few years, the hinges on your garage door should be lubricated" on page 50. They also tried blaming it on ice build-up in emails, but there was no ice build-up as we clean the snow regularly and even the technician saw no ice buildup. The door was not coming down and that was nothing to do with the ice build-up anyways. It is extremely saddening that Excel homes is trying to get out of fixing this door and also that excel homes build homes where garage doors break in 4-5 months. Then these defects are not covered under warrantee. Excel homes sent their warrantee manager to visit and the manager made comments such as the door was once working and this is not covered under warrantee as it was working at the time of possession.

There were lots of other issues with the house as well. The vents have been making noise, there was water leaking through the bathroom exhaust fan (through the roof), the vinyl siding is warped, pieces of vinyl siding were missing, tiles are chipped and are not aligned properly, the hardwood chipped easily, light fixtures were cracked etc. We spend a lot of time trying to reach out to Excel homes and try to get these items fixed. We paid ~565k for our house and we get sub-standard service. Excel homes is really not worth the price as the quality of the house is questionable. I would definitely go with a different builder.

I recently purchased an Excel home in the community of Carrington and had the pleasure of working with both Kristen and Tarek. We have now been in our new home for 4 months and wanted to wait until now to review so we could comment on all aspects of our new home experience.

As a new home buyer, I had a lot of questions and was surprised by Tarek and Kristen’s level of willingness to help. Moreover, I really appreciate the genuine advice on upgrades that they provided us. They were helpful in guiding us through the selection of lots, interior design and choices etc.

After the purchase, Kristen provided us with weekly updates on the progression of our new home, including pictures. I was really impressed with the communication provided. During the construction phase, I received several detailed walkthroughs provided by Kristen and the Site Managers. In the end, the house was built ahead of schedule and possession was organized in a timely manner.

After possession, there were some very minor deficiencies and the warranty manager Don was very helpful in fixing all issues that came up over the last 4 months.

Throughout this whole process, I probably asked over a thousand questions and Excel Homes responded each of them in a very professional manner. Overall, we have had nothing but a great experience in dealing with the Carrington Excel team and I would definitely recommend Excel Homes to my friends and family.

I would like to express my gratitude to Excel Homes, Kristen and Tarek for making my first home purchase a completely fun and stress-free experience.