mbgday in Toronto

The moment we walked into the show home office in Heartland, we were greeted with smiles and warm welcomes. We were introduced to everyone in the office and told about the details of the show homes and what Excel had to offer. After a brief introduction to the company and neighbourhood we were allowed to view both show homes without any sales person tagging along. When we finished our walk through we had some questions that were answered right away by the Excel team. We learned about Excel's Built Green homes and the benefits it had for the home owner and environment. Once we had made our decision to go ahead with Excel, we were so impressed with how transparent and responsive the sales team was. We felt like we were treated as members of the community and not just another sale. Every item was described and priced right in front of us. When we had set a budget, the Excel team helped us make additions that would not only add value to the house but would be practical for us as well. We never felt pressured to make unnecessary and costly upgrades; only ones that would serve us well. After all of our selections were made, the sales process transitioned smoothly into the construction phase. We were regularly updated at every stage. Even though we were now working with different Excel members, the sales team was still readily available for our questions. They were even accommodating when we requested several changes after the fact, all were handled professionally and effectively. Ultimately, we really felt that they understood that we were making the biggest purchase of our life and needed the security of knowing things were still flexible to add (within a reasonable amount of time). During the building process we had a check set meeting where we sat down with the site supervisor to discuss the plans and blueprints and also had two walk through's scheduled. One for the framing and another for cabinets. But we were never restricted from coming to the house whenever we wanted during their work hours to check on the progress--something that we took full advantage of and always enjoyed! The most exciting part was of course possession day. During our possession appointment we were shown how to control everything in the house, how to deal with issues, to open and close every door, test every toilet and tap and then to go over any deficiencies. There were minor issues like paint touch ups and a couple of lights that had the frosting rubbed off in some parts, but overall nothing major! Excel acknowledged everything and the very next day we had calls for appointments to come fix things and touch up the paint. You really can't beat that customer service. If you are looking for a stress free house buying experience please give Excel Heartland a chance. They have a great sales team that we still go in to chat with from time to time, and who continue to look out for our best interests. I highly recommend them and would be more than happy to be a reference