Excel Homes

It's our first time building a house and was very excited especially when we saved every penny for it. We absolutely love our floor plan and that's why we decided to go with excel's Seabrook. However the building process wasn't exactly smooth and the quality of work was alright. There's nicks and ticks here and there and work feels rushed. There's paint drops all over the place, scratches on doors and baseboards that are "within tolerance" and not expected to be fixed. Customer service have not been active and haven't responded to our phonecalls yet.

My wife and I bought a spec home from Excel in the Heartland subdivision. We have had few problems and those few problems have been dealt with efficiently and in a timely matter. I like the warranties offered. The two Excel people we have dealt with, have been easy to deal with and have been great company representatives.
Thank you Excel we love our new home, Jeff

Was living in a basement for 8 long years and got a chance to buy our first house in Canada. Was thinking all day where to buy. But I think we are very lucky that we came to contact with Cathey and Terek from Excel homes in Savanna. As living in NE area was our first preference. They gave us really useful information and help us find the best house within our budget. Great people great service! Thanks a lot Karen for sending us all the pictures of our house during construction and kept us up to date.Thanks a lot for everything.

We recently built a new home with Excel Homes in Mahogany, Calgary. We were very pleased with the process that they have in place. They have created a low stress environment when it comes to choosing the finishings in your home so that you do not feel overwhelmed. Any concerns or questions we had were dealt with in a very timely manner and they worked very hard to ensure that we were pleased with the outcome. David and the site crew were top notch! Very much a pleasure to work with. Ellen Musch Van Baren was a delight to work with as well. She is definitely the person to chat with when you are looking to build a new home. She knows her stuff. Thank you Excel Homes!

My husband and I recently build our first home and Excel made that experience wonderful for us. We are in heartland in Cochrane and we absolutely love it here. Our home is beautiful and the craftsmanship is incredible! The sales girls were very knowledgeable and helpful throughout the process as well as after with all our questions.

We moved into an Excel spec home in the Mountainview area of Okotoks in January this year. Originally we were helped by a fellow named Chamse, and then later by Luc and Ellen. The process was painless and pleasant, and the staff were willing and able to help with whatever we have needed. We love our house - it's the perfect layout, location, and features for our life now, and for years to come. Plus, the neighbors are AWESOME in the area, and we are completely satisfied with our choice of builder.

All of the excel staff we have dealt with have been dedicated to making sure we have had the best experience possible, from Luc and Ellen for all of our post-move in questions and assistance to the QA and construction folks helping us with the post-move inspections.

Let's be clear - no new home build is completely without issue. We have had a few pop up since moving in. Excel has made every incident their top priority and has made sure that all of our concerns have been taken care of promptly and completely. We've built with a bad builder previously, and the difference in quality of service from a good builder like Excel is VERY apparent.

We had similar plumbing backup issues in both homes within weeks of moving in. After calling Excel's emergency line at 9pm or so, they had a plumber, a plumbing inspector, and a cleanup and sanitation / recovery crew come out that same night. They worked through to the early hours of the morning, all at Excel's expense. It ended up being a little construction debris in the line left by one of the sub trades. Excel dealt with that contractor and assured us that they had taken measures to prevent this from happening again with other builds. We have not had any issues since, and Excel has checked in on us several times to be 100% sure.

To contrast that, when we reported the same plumbing backup to our previous home's builder (Not Excel): they told us to clean it up ourselves, gave us numerous amounts of bogus explanations (that it had come out of our washer's emergency drain, despite the fact that it was toilet paper and feces) and blatantly tried to hide what the actual issue was. They didn't send any crews out to look at anything until the 6th backup, and with a LOT of stern insistence on our part. In the end, it took this other builder 12 months to identify the issue - that they had plumbed all the basement lines completely level (with 0 grade). Even after identifying the issue, we had to escalate the issue as far up as we could go numerous times to have the other builder come in to break up our basement floor and re-plumb the lines. Again, this was a previous home, not built by Excel - I am only providing the example to show the contrast between a good builder like Excel and a bad builder (that I will not name here).

So, if you're still reading, and you're thinking about going with Excel as your builder - rest assured that they have your best interest in mind. No new home build is without issues. Not one. The difference between a bad builder and a good one is HOW those issues are dealt with. Excel has treated us like respected clients at every step along the way and has made sure any issues we've come across have been resolved to the highest standards and in a prompt fashion.

Thanks Luc, Ellen, and team!

We have had great experience with excel so far, they are very punctual with their responses and their knowledge about the products are excellent, Especially the savanna team. Great job and teamwork.

Really enjoyed our experience through the building process! Every step was met with kind and helpful people. My fiance and I were first time home buyers and were really nervous throughout but we were accommodated immensely with people who loved their jobs. For a very stressful life event it was a pleasure buying our first forever home! We love it and are excited about the community of Mahogany thanks to Excel Homes.

We recently bought a home from Excel, I was worried at first in looking because I didn't want a home where it was thrown together quickly and corners were cut. I was pleasantly surprised to see that there was great attention to detail. I love the floor plan and that it was well thought out and there is no wasted space. I will absolutely be buying from Excel again in the future. I've very much appreciated their amazing customer service.

I received possession May 19 and I have to say I was very impressed due to the craftsmanship and this was ahead of schedule by 45 days. The quality of the work is very good and the level of customer service is second to none. I also want to give reconingition to the lady's in the office for being so good for taking the time to explain every thing in detail and giving guidance where needed. I would recommend Excel as a home builder and the community of Heartland is everything one can ask for.