Gandy Installations

Heating & Air Conditioning
Langley BC V3A 4K7
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88%

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Reviews for Gandy Installations

Average customer rating:
9.1 10 (78 reviews)

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Moira Haagen from Coquitlam
Moira Haagen from Coquitlam
5 reviews Coquitlam, BC
10/10

Tune-up for furnace

Wow! Excellent, excellent service! Brian and Broderick were so professional, efficient, friendly and informative regarding maintenance of our furnace. I went with Gandy because we used to use CR Martin & Heating (no longer in business) and Gandy has some employees from CR Martin & Heating. I highly recommend Gandy. We had a much needed tune-up of our Carrier furnace and the cost included a new filter. Well worth it...totally trust them. Thank you!

Approximate cost of services:
$240.00
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Company Response

Thank you for the kind words Ms. Haagen. We are happy to hear that Gandy is giving you the same level of service you were used to with CR Martin. We will be sure to pass on the compliment to both technicians and their supervisor. Have a great day!

Gandy Installations

Steve in Langley
Steve in Langley
1 review Langley, BC
9/10

Fireplace

Cleaned thermocouple and pilot found build up, worked that day did not work next day. They returned and replaced thermocouple. I only paid for the thermocouple the second time. Job well done in a timely manner.

Approximate cost of services:
$140.81
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Company Response

Thanks Steve! Happy to hear you were taken care of and happy. Thanks for taking the time to do the review.

Man In Motion
Man In Motion
3 reviews Langley, BC
3/10

Furnace repair

Briefly I had a problem with no heat from furnace Feb 20/17. Gandy sent 2 techs, however neither one seemed to know what they were doing. They thought it was a thermostat problem, and wasted 20 minutes checking it and blaming the battery (the battery was fine).Finally they found the problem, same problem as our previous call, tube blocked with debris. I understand why they sent 2 techs, one to hold the cell phone and one to fix the furnace (neither one had brought a flashlight.
Mar 23/17 same problem with no heat. After speaking to Gandy, I decided to hire a different company. What a difference! Same problem, tube blocked with debris. However only $104 to fix and problem fixed in less than 1/2 hour.
Not impressed at all with Gandy charges and work performed.

Approximate cost of services:
$254.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Mike, our apologies that you were not left confident enough to use our services for the second failure, resulting in you having to pay for what would have been a warranty service call. Sometimes when we arrive at a malfunctioning furnace that is not displaying an error code, it takes a little more investigation to get to the root of the problem, however, if the technician that returned was able to catch it before the error code was reset, it would have been much easier to rectify. If you are having continued issues with that port plugging up, we would strongly recommend replacing the unit's collector box to avoid this issue happening in the future. Thank you for taking the time to let us know about your experience.

CJT in Langley
CJT in Langley
1 review Surrey, BC
10/10

Furnace Replacement

My 26 y/o furnace finally died (in the middle of our recent cold snap) and several people recommended that I call Gandy. It was a complicated and difficult installation due to Strata limitations but Rob D persevered and got the permission we needed. Lance M and Rob C did a really great job on the tricky install and I very much appreciate the timely and professional service given by all involved.

Approximate cost of services:
$5.45
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Company Response

Thank you for taking the time to write. We are happy to hear that Rob did such a great job, especially since stratas can sometimes make it difficult to get approval. We will be sure to pass along your encouraging words to the install team. We look forward to servicing the new equipment next year if given the chance. Enjoy that new furnace - especially during this very cold weather we are having.

Gandy Installations Team

Derry
Derry
6 reviews Abbotsford, BC
10/10

Furnace repair

Had a tricky problem on an older furnace. Technician did a great job of quickly figuring out the problem, had the replacement part there, installed it, and tested the system. Furnace has been working wonderfully since. Would highly recommend Gandy.

Approximate cost of services:
$500.00
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Company Response

Thanks so much Derry! Glad to hear that our technician was able to help you out - those old furnaces can often be tricky! Hope you are enjoying your warm home during this cold spell.

Cindy Trudeau in Surrey
Cindy Trudeau in Surrey
1 review Surrey, BC
10/10

Service

We were having a problem with our heat and called Gandy. We have used them in the past. They immediately diagnosed our problem and took care of what needed to be done. Very happy with the work that was done. Will call them again.

Approximate cost of services:
$150.00
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Company Response

Thank you so much for taking the time to write Cindy! We are so happy to hear that our technician was able to quickly diagnose and take care of the problem, especially considering how cold it has been over the last month. Thank you for trusting us with your heating needs and we look forward to being there for you in the future.

Gandy Installations Service Team

Private User
Private User
Private User reviews Langley, BC
8/10

furnace and fireplace servicing

Have used Gandy for years to service my furnace and have always been very pleased with the prompt and good service I have received. This year I had them service my two fireplaces as well. I was a quite upset after the fact that I found other fireplace servicing providers were giving substantial discounts for having everything serviced at the same time.

Approximate cost of services:
$500.00
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Company Response

Hello. Thank you for taking the time to let us know about your recent experience with Gandy Installations. We also provide a discount for each subsequent piece of equipment serviced on the same visit. If that discount was not applied to your invoice at the time of service, it was almost certainly an oversight. I definitely apologize for that. Please contact me (Dave) at the office at (604) 534-5555 and I will make sure you are refunded the appropriate amount. Thank you for using Gandy for all these years.

Bob Burke in Surrey
Bob Burke in Surrey
1 review Surrey, BC
10/10

Furnace installation and service

In March, 2014 Gandy replaced our furnace with a new efficient unit and a Pure Air filtration system.

Being a Strata complex we had to make sure any exterior venting met council's approval. When Gandy completed the work our Maintenance representative came to inspect the exterior and commented that he was going to use ours as the model for others to follow.

Our annual servicing has been excellent and our favourite serviceman is Brian. He neither hears or speaks but his communication is exceptional and we feel confident of the work being done.

Our heating costs have been reduced significantly and the Pure Air filtration has been a blessing for my wife who has COPD by almost cutting out dust entirely.

I live in Surrey not Toronto but that is a computer glitch not a service issue.

Approximate cost of services:
$1,500.00
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Company Response

Bob,

Thank you for you taking the time to write this review. We are so happy to hear that the Maintenance Rep was happy with our work. We hope that you and your wife continue to enjoy the Pure Air filtration system and that we continue to live up to your praise in the years to come.

Gandy Installations Team

carla montalto from White Rock
carla montalto from White Rock
3 reviews White Rock, BC
10/10

furnace and heath pump annual service

Brian, the service man, has been servicing our furnace and heath pump for 6 years. He is skilled and highly reliable.
We thank Gandy for having him as their employee.
Brian is very knowledgeable and he helped us to solve a warranty problem we encountered.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

Dear Carla,

Thank you for taking the time to review Gandy on Homestars. We appreciate your continued service and will be sure to pass on the kind words you had for Brian.

Thank you for trusting us with your heating and cooling needs.

The Gandy Installations Team

Bettina Reid in Langley
Bettina Reid in Langley
2 reviews Langley, BC
10/10

Excellent service

We found out we didn't have any heat at all when trying to turn our furnace on and as soon as we contacted Gandy they were quick to arrange a service call and squeeze us in for the next day. From there they were quick to get the part ordered and arrange to get us some heat as soon as they could. Always been happy with their service, but even more so when they gave us heat!

Approximate cost of services:
$1,300.00
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Company Response

Bettina,

Thank you for taking the time to write. We are so happy to hear that you were happy with your service and look forward to assisting you in the future. Have a great day!

Gandy Installations Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gandy Installations

Gandy Installations has been taking care of residential and commercial heating and cooling needs in the Lower Mainland and Fraser Valley for 60 years, installing and servicing furnaces, boilers, air conditioning units, refrigeration units, rooftop units, heat pumps, water heaters, ducting and geothermal systems.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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