Reviews

10/10

I called L&W to repair a problem with a pocket door that was not working properly. Previously I had 2 contractors attempt the repair with no success. Walter provided a clear, concise quote immediately after I called him. He came to our house today and immediately discovered the problem, repaired the door issues and we now have a pocket door working perfectly. The actual job cost less than 50% of the estimate as well. Great job and I would highly recommend Walter of L&W Restoration for any home renovation or repairs.

Approximate cost of services:
$200.00
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Company Response

Thank you for the review...

10/10

Excellent service! I called Best Way and spoke to Jafar. He spent about 10-15 minutes on the phone with me to try to solve the problem. Then decided that he would have to come to our house. Appointment for 9 AM the following day. He arrived at 9 AM and quickly found the problem in a few minutes. He quickly repaired the furnace and finished in less than 30 minutes. Great job! Jafar is my choice for any future service calls for our furnace.

Approximate cost of services:
$104.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thanks Mike.
Your nice review is very appreciated.
Looking forward to be at your service again

3/10

Briefly I had a problem with no heat from furnace Feb 20/17. Gandy sent 2 techs, however neither one seemed to know what they were doing. They thought it was a thermostat problem, and wasted 20 minutes checking it and blaming the battery (the battery was fine).Finally they found the problem, same problem as our previous call, tube blocked with debris. I understand why they sent 2 techs, one to hold the cell phone and one to fix the furnace (neither one had brought a flashlight. Mar 23/17 same problem with no heat. After speaking to Gandy, I decided to hire a different company. What a difference! Same problem, tube blocked with debris. However only $104 to fix and problem fixed in less than 1/2 hour. Not impressed at all with Gandy charges and work performed.

Approximate cost of services:
$254.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Mike, our apologies that you were not left confident enough to use our services for the second failure, resulting in you having to pay for what would have been a warranty service call. Sometimes when we arrive at a malfunctioning furnace that is not displaying an error code, it takes a little more investigation to get to the root of the problem, however, if the technician that returned was able to catch it before the error code was reset, it would have been much easier to rectify. If you are having continued issues with that port plugging up, we would strongly recommend replacing the unit's collector box to avoid this issue happening in the future. Thank you for taking the time to let us know about your experience.