Door Centre The

Amazing service, from start to finish these guys were professionals. Can’t thank them enough for all they did. Our doors to our front are so important and such a feature piece that we needed something that worked. They helped us and I’m so happy for it! In the spring we are using them for our back doors!

I got a custome door system with glass and glass sidelights from the Door Centre 10 years ago. We had nothing but problems with it from day one. They came and fixed the issues 4 times within 6 months of installing it and then they told me that they would not come out anymore. I should have sued them. Over the next 10 years I had to have other contractors come and fix the problems that eventually recurred, I replaced the door hardware once and finally, the problem was no longer fixable and the door had to be replaced. The contractor who installed the new door said that they had not sllowed the silicone to cure and the glass had shifted in the frame making it out of Square and that the installation didn't use enough insulation and was put in incorrectly. They took no pride in their work and did not stand behind it. I strongly recommend that you steer clear. I have done many home renovations - this is the only company that I feel compelled to review in this fashion. I'm not high maintenance - I just expected them to do a good job.

We had an excellent experience start to finish. Rick helped us in the store, helping us to pick out beautiful doors in the price range we wanted. The installation team was friendly, competent and professional. They did a beautiful job and cleaned up thoroughly when done. We absolutely love our new doors. What a difference they have made to the appearance of our home, inside and out! We replaced our front door and rear French doors. Highly recommend! Not sure why it reports location as Waterford. We're in Caledonia.

Definitely not a good experience overall.

The sales experience was excellent. Very friendly and helpful. They were glad to take my money, however the post sales experience was terrible. 2 major problems.

First, upon door order I was quoted a 2 week delivery time however doors did not arrive until 5 weeks. No real responsibility taken other then to pass the blame to the door manufacture.

Secondly, when the doors arrived, the frame they supplied did not fit into my roughed in opening. The frame width was 58.25 inches however they told me upfront to rough in a 58 inch opening as I ordered 2 26 inch French doors. This wouldn’t have been a big deal if the doors had arrived on time as I was still at the framing stage however since they were 3 weeks late I had already finished the drywall, mudding and painting as I could not hold up the project for the late doors. When I called them to discuss it, Rick ( I think that was his name) took zero responsibility for the problem and essentially told me ‘tough luck’. When I pushed it further and told him that I had built the framing to EXACTLY their dimensions, Rick told me it was my fault for not giving extra space and that if I wanted to avoid this problem I should have hired a contractor to do the work. I suggested to him that he send someone down to fix up the problem but he would not do that and said he would not spend any money to fix this problem. When I suggested he take the doors back and order smaller doors that would fit he said he would not do that because he would be stuck with the doors and out of pocket. The call ended with me telling him that I was going to post my experience to the internet so all could read it and he then threatened to sue me if I did.

I would not suggest doing business with this company. I had planned to buy and have them install a very nice extra wide front doorway and glass in the spring (probably $6K) but obviously that wont happen now. In retrospect I assume that they probably didn’t account for the ½ inch wooden divider between the 2 french doors (not sure what its called) when they gave me the sizes to frame in. Sounds like something pretty straight forward for someone in the door and window industry. To fix my problem I needed to rip the drywall down and cut out the stud on the one side of the doorway and move it over, re-drywall, remud and repaint. Ugh.

We had them replace all of our windows on our house, which was a lot. They made great design recommendations, had a great price and service was excellent. Highly recommended.

Went into the Door Center in Burlington after being at the Oakville Home Show. Advertised sale prices. Went in for quote on a fiberglass door with wood grain. Would not give me a price unless I went to the store. The price was very high for a fiberglass door. The service was questionable, as there were 2 in the office, I was the only customer, but they stayed on the phone.