Ultra Lite Doors

Ultra-Lite Doors is terrific. All their staff is fabulous. From phoning in and then speaking to service (Tammy...she took such great care of us)....and then ( Carol in Accounting was fabulous and oh so helpful!).
They are such a TEAM! Everyone at Ultra Lite Doors is Great!
Then Ted came out and serviced our doors ....he is fabulous!
And Richard was so helpful to us.
What a GREAT company.
Highly recommend this company!!!!
Maureen

We ordered our garage door in November through a big box renovation store, to be installed by Ultralite, and were advised it could be February before it arrived. Got a call from the reno store in December it was in. Called Ultralite for an install date, they said the door is damaged. Called the reno store again who said no it's not, there were parts missing. Anyway, finally got the door installed February 1 but they forgot the exterior garage door keypad entry. So we started this process again waiting for someone to actually return our call. Now finally on April 11 we will supposedly finally be able to access our garage from outdoors when they come to install the keypad but we had to harrass them so much to get any info. We got a great door, we are happy with it and with the actual contractor who installed it but I would definitely not recommend this company and I would also not recommend buying a garage door from a big box reno store if this is the installer they plan to use.

I ordered my door 6 months ago and talked to the service guy as well as my framer called him to talk about the opening to make sure everything is correct. When we called about the delivery as the time line was late Dec, they said you never put down the 50% deposit, I said I gave you my credit card number. Anyway they said it would be another 4 months for the door I wanted, they did say they have a standard white one in that I could have, I said I have to take that as I can not wait 4 more months. I called the guy and gave him my number (again) and day after day I checked my credit card and nothing is charged, I called as I did not want another issue, I finally got ahold of them and he said yes I was off since last week so I have not ran it yet ( do it the same day I would think, is my credit card info just sitting on a desk? ) He came out and looked to make sure everything is fine, I got a call about the install and they showed up and put the doors in, the doors look great and this part was good. Then I get a call from the credit dept and they were nice asking for the other 50%, I said sure, but all of a sudden their was a charge of 300.00 more to run the wire to the button to open the garage, that is not included I guess when getting a garage door installed. The issue I have is no one called me and said hey we ran into a issue and it is going to cost more and they tried to sneak it by me in my mind as well as I feel they left it up to the credit dept to collect and it is not their fault or knew anything about the situation, not cool. I paid the 300.00 and will move on but business should not be run like that.

The Ultra Lite doors technician came, examined the door opener, fixed the opener, serviced the door for a total cost of $257.25 including GST.

Another company's technician without even examining the opener suggested replacing the opener. Including the service call, it would have brought the total cost to over $615.

I was impressed by the professionalism demonstrated by the Ultra Lite doors technician. Not so much by the other company's technician.

Got a door installed today. The install was above and beyond fixing another issue at the same from a different installer. Very happy with how picky the installer was! I highly recommend. Ps.i am in airdrie and work was done by ultralite calgary (shows i'm in red deer for some reason)

Ultra-Lite as installers are severely inefficient and I found them difficult to deal with. The door took Home Depot 3 weeks to manufacture, but another 3 weeks to book an installation. Instead of booking the install while it was being manufactured, they wait until the door is received. Unfortunate.

We came in looking for a Door for our new house. The salesman was very friendly and gave us practical options. The only negative was that the building smelled horrible. 4/5 all things considered.

I had the worst service and experience with ultra lite doors. I would suggest to any one looking at getting them to do any work STAY AWAY FROM THEM!!!!!!
There customer service is awful.
When they make a mistake and order you the wrong doors blame the customer and refuse to fix the issue.

A great company to have install a garage door for you. Right from Terry whom helped us in picking door types, colours, explaining the process of installing a door right up to correcting the colour of screws that were used to install the weather stripping..Everything was top notch. He was a pleasure to work with.
His installation person (sorry could not remember his name) was fantastic. He was very hard working and did an excellent job on installing our door, showed a lot of pride in his work. Even right up to leaving our garage very clean after he was done.
It was a pleasure working with everyone at Ultra lite doors. We would highly recommend this company to anyone wanting to replace a garage door.