I ordered my door 6 months ago and talked to the service guy as well as my framer called him to talk about the opening to make sure everything is correct. When we called about the delivery as the time line was late Dec, they said you never put down the 50% deposit, I said I gave you my credit card number. Anyway they said it would be another 4 months for the door I wanted, they did say they have a standard white one in that I could have, I said I have to take that as I can not wait 4 more months. I called the guy and gave him my number (again) and day after day I checked my credit card and nothing is charged, I called as I did not want another issue, I finally got ahold of them and he said yes I was off since last week so I have not ran it yet ( do it the same day I would think, is my credit card info just sitting on a desk? ) He came out and looked to make sure everything is fine, I got a call about the install and they showed up and put the doors in, the doors look great and this part was good. Then I get a call from the credit dept and they were nice asking for the other 50%, I said sure, but all of a sudden their was a charge of 300.00 more to run the wire to the button to open the garage, that is not included I guess when getting a garage door installed. The issue I have is no one called me and said hey we ran into a issue and it is going to cost more and they tried to sneak it by me in my mind as well as I feel they left it up to the credit dept to collect and it is not their fault or knew anything about the situation, not cool. I paid the 300.00 and will move on but business should not be run like that.
- Approximate cost of services:
- $4,800.00