Have used them for 6 years for cleaning and normal maintenance of a gas fireplace. Always good, but gone badly wrong this year. Fireplace was working fine, just needed a cleaning of glass and gas ports. Approx. $200 for service call. Tech came to do the job, but later that day fireplace was only working intermittently. Would shut off on its own, or make unusual noises. Called for tech to return next day, at no cost. Tech returned, spent a couple of hours but very unconvincing that the problem was fixed. We left a few days later on travels, and when we returned, the same problems continued. Called once again, asking for a more senior tech. He came, suspected a new pilot assembly was required, and offered a quote. We then received a second invoice for same amount. I questioned why we were being charged, given it seemed more than a coincidence that the problems started after the first tech visit. We asked for a discount or a service guarantee, but were told that there service guarantee is only 30 days and that we were already getting a discount based on the hours spent.
So, first visit to cause a problem.
Second long visit to not fix the problem.
Third visit to diagnose a different problem.
I have found a different supplier going forward.
- Approximate cost of services:
- $300.00