Wolf Stove and Sub-Zero Fridge
2 weeks prior to delivery I contacted Goeman’s to inquire if there would be any problems brining the fridge into our new home and provided the width and length of our front door. Our Sales rep Brian indicated got back to us the same day and advised his delivery team would not have any problems delivering the fridge and they are professional in handling such appliance. Day of delivery 2 delivery employees from Goeman’s arrived and delivered our stove and delivered the incorrect riser but said they needed 4 employees in get the fridge into our kitchen and they would schedule the delivery the next time they are in Milton. 2 days later 4 delivery employees showed up and they said they needed 4 stronger employees to get the fridge into our kitchen and asked if they can leave the fridge in our garage to avoid excessive handling of the fridge which we agreed. 3 days later a supervisor showed up at our home and said they are unable to deliver the fridge to our home through our front door but can deliver it through our back door (which is smaller than the front door) BUT we are required to break down our kitchen pantry cabinets at our cost!!! Needless to say I called our builder and they stated Goeman’s can deliver the fridge through the front door and they should not have to ask us to break down our kitchen pantry for their convenience. So I called a contractor for another opinion and they stated they can deliver the fridge through the front door and there is no way to deliver it through the back door without smashing a few bricks on the outside of the house. I AM ADVISING EVERYONE TO STAY AWAY FROM GOEMAN APPLIANCE. I am still waiting on a few more quotes from other retailers. Stay tuned for more updates.
- Approximate cost of services:
- $25,000.00
- What could this company do to improve their services?
- Stop being lazy and get the job done. Improve your customer service.
- Any advice to offer fellow homeowners facing a similar project?
- DO NOT PURCHASE ANYTHING FROM GOEMANS - THE SALES PART IS ALWAYS THE BEST BUT ONCE THEY GET THEIR MONEY YOU ARE OUT OF LUCK