Royal Home Improvements

It is almost like everyone is talking about another company as I can't believe anyone would rate them anything other than negative. Maybe our job wasn't expensive or big enough for them, as Paul kept saying it was just a small job, but for a small job they sure screwed it up across the board. A small job that was to take 2 lousy weeks at max and took over 3 months and even then, it was adequately done at best (and I am being kind). Worst construction company we have ever dealt with - our single biggest mistake in owning our home this far, contacting Royal Home Improvements.
Overpriced, crap customer service, unprofessional management when there is any management which was almost never throughout our project, uncertified trades, constant employee turn over (all 2/3 project managers were either fired or quit, no one told us and we had to figure it out for ourselves when no one would call us back - we still aren't sure what happened to the one guy) and poor quality workmanship and over inflated quotes and prices. No accountability and a complete lack of ownership on behalf of the management and company.
Job not done to our satisfaction or agreement - and a general lack of concern for our safety.
We have pictures, reports and emails to back up our concerns and issues with this company regardless of their dishonesty and excuses, of which there were many. It was the worst construction/renovation experience we have ever had by far.

We believe everyone associated with Royal Home Improvements did an excellent job on our project exceeding our expectations. We realize it is difficult getting everyone to work on the same page and are impressed with the high level of professionalism from Mark Davies, Alban Mitrushi, Nik, Leo and the rest of the suppliers.
Looking forward to working with our ever patient and supportive Project Manager, Mark Davies along with Alban Mitrushi in the near future on our next project.
Much appreciation
Joyce & John

We were very pleased with the end result, however, getting there was a bit of a journey. Royal had problems with one of the sub contractors, however, Paul and team's attitude was outstanding. They took the position that they would do whatever was necessary to get the job done right and that's exactly what they did.

I submitted a review for Royal Home Improvements.
I immediately received a call from the owner, Paul, and we discussed our differences and came to an understanding that was more than satisfying.
I was impressed how quickly he called me & his eagerness to solve our differences.

Quality of people and the work was good. Tony Mancuso, the project manager, went the extra mile and solved a major, unrelated problem with a freezing kitchen sink pipe that had been plaguing us for years. The finished bathroom looks great and I would recommend Royal Home Improvements for any similar project.

The only point of contention was the time it took to do the project. The project was started in June 2013 and finished in March 2014. A lot of this had to do with the major rainstorm that occurred in July 2013 which caused such widespread damage across the city. As a result the trades were very hard to book for jobs as they had to respond to emergency situations a lot more important than our bathroom. Notwithstanding this storm effect, this job still took far too long and Tony Mancuso gave us a satisfactory discount to compensate for this. My advice to anyone concerned about timing is to build in penalties in the contract for every week late and a bonus for every week early. In our case we were lucky enough to get a satisfactory discount that reflected the integrity of Royal Home Improvements.

Very pleased with all the work that was done. John was the project manager and he made the entire project as painless as possible. The two tradesmen, Jack and Wes were very nice and understanding during the renovation considering there is only one bathroom in the house. John believed that the project would start sometime in the middle of July; it actually started at the end of June. Just wanted to say thanks to the guys for the for the great job they have done. Will recommend to friends and family.

The people that came to my house were very respectable, easy to talk to and very knowledgeable. Tom and Anthony were phenomenal. They kept the workspace clean and were very courteous. They had good advice to give regarding colours and respected my input and choices.

Out project manager, John, was very helpful in scoping out the project to give us an idea of timing and sequence of events. The two on-site contractors, Wes and Jack, were very courteous, punctual and kept the work area clean. The high quality of their work, together with their ongoing advice and suggestions made us feel very comfortable. The project was finished to our complete satisfaction.

The work was done to our entire satisfaction.
The workmanship and finishes were excellent and the team conducted themselves in a thoroughly professional manner. From our initial encounter with Alban in Febuary, who provided good advice leading to an estimate for the work, to Octavia who helped us in cupboard selection, to the Project Manager, John. John organized the team and timing to ensure minimal disruption to our household and successful completion in as short a time as possible and within our budget. A special mention for Saba who was the main man at the site. His industriousness and meticulous attention to detail especially impressed us and in our view his dedication resulted in a successful project.
We would not hesitate to use Royal Home Improvements or recommend them to others for future renovation projects.