S. Hodson

It is almost like everyone is talking about another company as I can't believe anyone would rate them anything other than negative. Maybe our job wasn't expensive or big enough for them, as Paul kept saying it was just a small job, but for a small job they sure screwed it up across the board. A small job that was to take 2 lousy weeks at max and took over 3 months and even then, it was adequately done at best (and I am being kind). Worst construction company we have ever dealt with - our single biggest mistake in owning our home this far, contacting Royal Home Improvements. Overpriced, crap customer service, unprofessional management when there is any management which was almost never throughout our project, uncertified trades, constant employee turn over (all 2/3 project managers were either fired or quit, no one told us and we had to figure it out for ourselves when no one would call us back - we still aren't sure what happened to the one guy) and poor quality workmanship and over inflated quotes and prices. No accountability and a complete lack of ownership on behalf of the management and company. Job not done to our satisfaction or agreement - and a general lack of concern for our safety. We have pictures, reports and emails to back up our concerns and issues with this company regardless of their dishonesty and excuses, of which there were many. It was the worst construction/renovation experience we have ever had by far.

I found this listing on homestars and called because of the reviews on this site. Tom answered and was helpful and easy to deal with. Within a few hours of calling, Tom was at the house and the locks were being changed. It was a little more expensive then I had anticipated, but the price was fair in view of the work and service provided. I would use this service again without hesitation, and I would have no reservations about recommending Victory Locks. Thanks Tom, S Hodson