Whirlpool Canada

fridge was leaking badly all over my floor it was only 2 years old
after finding out in my own research its a defect they new about and still sold the fridges with out telling ppl I called to complain.
customer service told after a long argument it was going to be covered part and service
funny thing... repair guy came and service coverage wasn't on the work order
I then had to call again and they pretended the conversation didn't happen
after letting them know I recorded it and wrote down all the names and confirmations I said I wanted a supervisor
the supervisor decided I was being un truthful and told me they again wouldn't cover it
I then threatened to sue them along with the others for my now damages hardwood floor I told him I would bring my audio recording and names with me
all of sudden they agreed to cover the service again
ill be waiting to see if the work order has everything on it....
horrible customer service and horrible product
un fortunately when purchasing my new home I also had to go with whirlpool or my dish washer and stove... I've had many problems with my dishwasher and am just waiting for the stove to crap out as well

Maytag...... NEVER EVER EVER EVER again - lousy product, the most diabolical customer service I have ever encountered !
Horrible !
Nothing but aggravation ! Don't waste your money !

Absolutely the worst experience with this company. I purchased brand new front load washer and dryer combo in July 2013. For personal reasons I did not use the appliances until December 2013. The washing machine had a small leak at the left front which I reported to Whirlpool....It is now end of April 2014 and machine remains unusable and is in worse condition than when I first reported. The condition was made worse as a result of incompetent service technicians sent by Whirlpool. After five visits, I refused to allow the technicians to enter my premises. Apparently a senior Whirlpool representative is aware of the problem (the salesperson from the store where the product was purchased attempted to intervene on my behalf). The salesperson was told to stay out of it and that Whirlpool would handle the situation. I have yet to receive a call from the faceless, nameless Whirlpool representative and the salesperson is "not allowed" to share this information with customers. Whirlpool CANADA customer calls are routed into Tennessee and the call centre people are of no help (other than to arrange to have technicians' appointments set up for repairs). I am at my wits end and no one at Whirlpool appears to care about customers who are not satisfied or who are experiencing problems with their products. I am advising anyone I speak to/with to stay away from any and all Whirlpool products.

Horrible after sales service. Our dryer broke down 4 times and trying to get someone on the phone and to come in to repair it was a nightmare. I would never ever buy one of their products again. Its one thing when an appliance breaks; its another thing to literally spend a day off work just to get though to someone. Cant tell you how bad this company is

Bought a washer/dryer set and it spin cycle doesn't work after 1.5 years. Called Whirlpool and part and labour to replace there MCU chip is $250 +Labour of $100. Pretty much same cost to buy new one. Worst Customer service, not willing to help. Will not buy again from Whirpool.

Purchased a Whirlpool front load washer 8 years ago for $1200 before tax. According to Whrlpool the life cycle is 10-20 years. Repair now to cost $1100! A new washer is now taller and will not fit under my counter. Bad product with no manufacturer customer service. Will NEVER purchase WHIRLPOOL again.

I was sold a washer that doesn't work and neither whirlpool nor home depot want to take any responsibility for it! They are dishonest and do not want to refund my money for the broken washer. It never worked from day one! Whirlpool sent me a "technician" who was just their henchman and he didn't even really look at the machine, wasted my afternoon, and then said there is nothing wrong. It doesn't wash or rinse but he says nothing wrong! Then a real technician came out who identified that only one cycle out of 10 works properly and the entire computer on the machine needs to be replaced and still neither whirlpool nor home depot want to refund my money. They are dragging this out, wasting my time, meanwhile I have to take my stuff to the laundromats and of course they do not reinburse for all the times I"ve missed work for their stupid technicians and for the fact that I still have to go to a laundromat even though I paid for a washer! I wouldn't recommend them to anybody! Don't ever do business with home depot or whirlpool they will suck your blood!

The compressor on my 18 month old fridge had to be replaced. The repair cost was $844, the fridge new cost $1,000. Whirlpool would not reimburse for the repairs, they wouldn't even respond to phone calls nor emails. Worst service ever and very poor quality appliances. Avoid purchasing whirlpool products because they do not stand behind their products.

Top of the line washer purchased in Aug. 2013. Jan.2014 Washer breaks down, repairman said no point fixing, whirlpool will give a new one. Call whirlpool, and the answer was no we will not replace it we will send someone in the next 10 days. 10 days?!?, thats 3 weeks without a washer. Horrible service. No EMPATHY

In short one of the worst customer service I have ever dealt with .. they have no clue what they are talking about .. My whirlpool front load washer has been broken now for more than 8 weeks! I have contacted them for service and paid their supposedly "certified" technician $118 and still the washer is not repaired. They have even sent me another independent service technician to look at it. The problem seems clear and simple according to the technician , but for some reason they are not able to resolve it; mainly because they are not able to say when the parts will arrive and they keep missing date after date. I also believe that the 1st service company "Platinum" were under qualified and wrongly diagnosed the problem which caused even more delay. I have talked to many supervisors and finally asked one of them to start a prorated exchange for my 3 years old washer since it seems not clear on when the parts will arrive but he mentioned that I will have to wait for 2 more weeks on top of the 8 weeks without a washer to process the exchange. I asked him if he could keep the maintenance call open and see which will happen first, taking in consideration that they are not able to set a fixed date and it has been that long, but he refused and insisted its one or the other. It seems that i will end up buying a new washer not because mine is beyond repair but because their technicians or the parts cant make it here to Vancouver!