1) Ask about their warranties for the sofas; cant beat it- i've tried.
2) Trained and professional stylists/design students etc, its a great way to get help with your inspiration, without *interior designers paychecks*
3) I was waiting to see if a certain fabric was in stock, after hearing how rude customers are to the staff I was shocked, I'm sure most people who complain about the service have gone in with *guns a blazin* I have always engaged with any staff member at any store and usually if you are sincere and give off that energy, thats the energy you are given back.
To conclude: I love the store, its clean and I have never had a problem within the 8 years of visiting the store. I love seeing the new items every season, its like christmas 4 times a year.
They could have a better ringing in system and need to consider that people are not wanting to give out their email or phone number.