Shockingly terrible service and support! Urban Barn confirmed a delivery date for before x-mas on a couch I bought with "custom" loveseat and chair to follow in six to eight weeks. Not only could I not reach Urban Barn for three days after delivery date passed, but each person I have dealt with either by phone or in-store has been very unhelpful. And lengthy wait times if you can ever get through at all. Ive purchased a complete house of furniture recently and have not had one problem with anything until urban barn. Refusing to cancel my order based on what they call "custom" pieces, I said no problem and patiently waited for delivery with intention of selling this furniture privately. So, it was delivered finally and the loveseat and chair dont match!!! hard to sell that way! Ive reached a manager at customer care who was equally unhelpful and am now on day three waiting for her to call me to let me know what we can do.(she said she would call me the following morning)In the mean time my mismatched furniture sits in my unfinished garage that is supposed to be empty for finishers to start next week! HELP!! Ive begged for them to take this furniture back as i can't sell them mismatched and since its urban barns screw up that leaves me in a pinch I figured it would be the only resolution. Nope, the customer care manager said they will get me matching furniture and asked if i would like to pick up at warehouse or store!? Um, what? Or i could pay for it to be shipped back to them and pay a 30%re-stocking fee that would be given to me by way of store credit. DO NOT BUY FROM URBAN BARN! there are too many beautiful furniture stores with great customer service and product.
- Approximate cost of services:
- $4,000.00