Extremely Poor Product Quality and Customer Service
When you pay $1200 for a bed, you expect a certain level of quality. Not the case with the Filmore Queen bed. The frame literally snapped in 2 after about 13 months of use by one 130 lb person. Opened up the material covering the box frame to find the thinnest piece of "wood" imaginable (more like paper). Of course I had to dissemble the whole frame to prevent the split wood from coming through the leather. Sure enough, after searching the internet for a phone number, I spoke to customer service, who noted the date of purchase, and then asked me to send in pictures of the damage. So I provided pics as requested with a description of the issue, only to be told (after at least follow up email for a response) that the bed was out of warranty...sorry! better luck next time! Well, #1 - why would they ask me to take pics and email them in, if they already knew the purchase date of Oct 2015 (incidentally, I picked it up in November and didn't actually start using it until January 2016, so it was actually only in use 1 year)?? #2 - what kind of quality are these products that literally fall to pieces after a year of use?? At $1200, is this considered a disposable product that needs to be replaced every year? I could have gone to a cheap furniture store if I had known that behind the name Urban Barn, the quality was more like Dollar Store, at least then I would not have been surprised by how low-quality the bed actually was. Will not shop at Urban Barn again, as the price clearly does not match the quality.
- Approximate cost of services:
- $1,200.00
