Air conditioner installation and warranty
Purchased both Trane furnace and AC from this company. Had a big problem because they would not honour the warranty. In fact, we found out that are no longer authorized Trane dealers (they were fired). Owner was very rude and condescending.
Their warranty is worthless and if you do use them or any company, make sure you get an extended warranty from the manufacturer. Otherwise, you will be out of luck. Beware of their maintenance program which charges $150 per year per unit and is not required from the manufacturer. Proper maintenance is important but mostly you just need to make sure that nothing is impeding the function of the unit (eg grass, trees, etc).
- Approximate cost of services:
- $2,100.00
- Company Response
I am sorry that your experience with us was negative....
our contract is clear proper care and maintenance if you read your owners
manuals it will be clear.
unfortunately your issue occurred before my time and we are now under new
management.we now sell the American Standard which is actually the parent brand of Trane....that deal was in motion before I came along.
please feel free to contact the office...it would go a long way to rectifying the situation.