Persons who delivered and installed machines were very prompt in responding. Also, they helped me to open the water valve door as the super couldn't help due to the condo policy.
- Approximate cost of services:
- $2,200.00
- Company Response
Hi Lindsey we are sorry you are not satisfied product. Electrolux is a good quality product with a lot of support and high parts/service availability. There are much more than just 2 types of 24" washer/dryers available, however we promote mostly brands that we feel are reliable and of good quality for the consumer. We try our best to educate our client on the machines they are interested in, we are also here to answer any questions you may have at anytime. We provided the model numbers of the units for your your reference as our dialogue was only over the phone. On our website it indicates as well that the Electrolux dryer is a ventless dryer. The 1300$ option is an entirely different machine. Your front load washer and dryer are 24" stackable units, whereas, the 1300$ option is a laundry centre. The units have been uncrated, installed, and operated which is why we are unable to provide you with a complete refund. We are working towards finding a solution that will satisfy both parties further, and will be reaching out to you today to further discuss the matter.