Unionville Appliance Ltd

We have learned our lesson and now know to just call Unionville Appliance for any appliance repairs. In the past we have called around for faster service depending on the "emergency" and end up going back to Unionville Appliance to fix someone's fix. Sooooo....this time we started with Unionville Appliance, someone came the next morning. It took a couple of days for the water valve to arrive. Not only was our dishwasher fixed, but Tai also releveled our dishwasher that wasn't installed correctly by our renovator. We really do recommend them for any of your appliance repairs.

From taking an appointment, reminder of appointment, on-time assessment service call, part order (even though fridge is old, they located), follow-up call & quote, and on-time installation, Unionville Appliance team provided awesome, professional, courteous, and trustworthy service. Shout-out and thanks to service technician, Tai, and manager, Sario! Turnaround time and communications were exceptional throughout. I highly recommend Unionville Appliance for A+++ service. Thank you. Keep up the great work!

Used them for a Samsung fridge repair. They were exceptional. Very friendly service, trustworthy, & honest. Will definitely be using them for future repairs and purchases.

We needed a new fridge urgently. UA had a perfect one in stock and delivered the same day. Sal and his staff were very helpful, as was the delivery driver who resolved some installation problems. Great service from everyone.

We had a heating element in our dishwasher go. Max from Unionville Appliance came and he did a great job of repairing the unit. Max was on time and new what he was doing. The unit was under warranty and the price was free.

Max was excellent. Called while en route. Two hour window which is normal. Kind courteous and fast. He did not have what was needed in his van. Someone else delivered it from the store while he started. Max was done in an hour. Great service and 30 day warranty on their service work. I would recommend them.

I bought a new washer and fridge from Unionville Appliance and was very happy with both purchases. I am not sure they are the cheapest but they are also not the most expensive. You get what you pay for and they have much better delivery than any other place. If you want your appliance just dropped at the curb then I guess you can shop just about anywhere. I wanted them to stack my old dryer on my new washer as well as put my fridge into a tight corner and hook everything up and they did a top job. They also are much more knowledgable sales staff than many other appliance store I have been to. I worked with Sario and when he did not have an answer to my question he tracked down the correct info. I cannot speak about their service department because I have not used them but their sales and delivery people are simply the best

The service representative of Unionville Appliances were courteous, careful and competent. We order 3 appliances that were delivered
on 2 different dates. We were very pleased with service and attention
the delivery people provided.
The Mitchells, Unionville

POOR SERVICE, POOR Skills and POOR Management and POOR Conflict resolution skills - JUST PLAIN RUDE.

I called this company for the service on my washing machine. The very friendly tech improperly diagnosed the problem and told me that I need to replace the washing machine. My husband googled and believed that this wasn't the right solution. He called Unionville Appliances and spoke to the manager who told us "it is the bearings/spider assembly and you (customer) don't like to hear reality". Within days of them coming to our house, as the tech had predicted, the problem got worse. We called Samsung who recommended an authorized service company, who was sent out. I'm happy to say the problem was fixed NO THANKS TO Unionville Appliance. We called the owner who proceeded to hang up on us because he "didn't have time for this". He didn't even listen to us but asked us to send in our invoice from the other company which we did.

His response is below:

"According to the invoice, the parts that were replaced were a thermistor assembly and a wire guide.
These parts have no impact on the play (balance/stability) of a washing machine drum. There is a charge on this invoice for parts that are not even specified by their manufacturer part #.
Changing the sensor for a washing machine does not correct the issue with the bearing for the machine.
Like I said, when a part is changed by the manufacturer, they provide a 90 day warranty on those parts and labour. Not 30 days.
We will not be refunding the service call as that is the fee for a technician to be dispatched to the home in the Markham/Unionville area.
This repair invoice presented to us has no correlation to the issue you initially reported with the machine, nor the technician's findings."

Hmm looks like he thinks I am making this up. Do you think I created an invoice? All I know is that the problem Unionville Appliance diagnosed was obviously wrong and another company was able to fix my machine. Perhaps if you had taken the time to send someone else to our home when we called instead of assuming that your technician has made a correct diagnosis we wouldn't have had this problem.

DO NOT USE THIS COMPANY FOR APPLIANCE SERVICE THEY DON'T KNOW WHAT THEY ARE DOING!!!!

THEN I EVEN TRIED TO NOT ASK FOR A REFUND BUT FOR THEM TO GIVE THE REFUND TO CHARITY. THEY STILL REFUSED.
WOW!!!!

I still can't believe that this kind of assistance and service is still available to the public .
They go above and beyond what we have come to expect these days