Tubs The Ultimate Bathroom Store

This store is beyond bad and to be avoided at all costs. We were finishing our bathroom reno and looking for towel bars etc. We found a product on display at Tubs that we really liked. We bought it but fortunately opened the box before we left the store. It was labelled with the model number of the bar we wanted, but it was not the same product. We went back to the salesman, who was rude, and completely unhelpful. Disappeared without telling us where he was going, came back 10 minutes later to say all the bars were the same in the stock room. We asked for the manager and by the time we walked him over to the bar on display there was a sign up saying it was no longer available. We did get our money back, but the service was appalling - rude, disinterested, and they took no responsibility or initiative.
Their story was that the display model must have been an old model that wasn't being made any more. When we got home we checked the towel bar company's website - it was in fact a current model, and we found it easily at another bathroom store. There's something very strange about this store...I wouldn't trust them, the products they sell, or their service.