Maggie in Toronto

This store is beyond bad and to be avoided at all costs. We were finishing our bathroom reno and looking for towel bars etc. We found a product on display at Tubs that we really liked. We bought it but fortunately opened the box before we left the store. It was labelled with the model number of the bar we wanted, but it was not the same product. We went back to the salesman, who was rude, and completely unhelpful. Disappeared without telling us where he was going, came back 10 minutes later to say all the bars were the same in the stock room. We asked for the manager and by the time we walked him over to the bar on display there was a sign up saying it was no longer available. We did get our money back, but the service was appalling - rude, disinterested, and they took no responsibility or initiative. Their story was that the display model must have been an old model that wasn't being made any more. When we got home we checked the towel bar company's website - it was in fact a current model, and we found it easily at another bathroom store. There's something very strange about this store...I wouldn't trust them, the products they sell, or their service.

We knew we wanted Hunter Douglas window coverings and started out with high hopes for this company. Matt was personable, showed up on time, and convinced us that customer service was important to him. The day the window coverings were due to be installed the installers showed up exactly on time. All was going well until we discovered that the wrong size had been ordered. Matt called that afternoon and said there would be a rush put on the replacement order, and we would have them within 2 weeks. Two weeks went by and we still didn't have the window coverings. Worse, we hadn't even heard from the company. So we called, several times. Each time we were told that Matt would get back to us. He never called. It wasn't until I wrote a fairly forceful email that he bothered to get in touch, and then was full of excuses and blamed his staff for not telling him we had called. Our replacement window coverings were installed finally, several weeks after they were promised. We are very happy with the quality of the product, and with the incredibly helpful and professional installers (who are not employees of Centurian, by the way), but I would not deal with this company again. I'm sure they are fine when everything goes well, but mistakes can happen with any company, and it's how the mistakes are dealt with that counts. They over-promised and then did not follow through. And the worst was that it took nearly 2 very frustrating weeks to finally get someone to return our calls.