I've used Total Tech in the past (2009) for opening and closing - which was OK - most companies can open/close pools without much difficulty.
They performed some repairs on the pool that caused other issues - after trying to resolve with their so-called expert I found someone else to complete the work. I also had my visa card billed before advising me it was going to happen which I thought was unprofessional. Purchased some replacement jets for my spa and discovered later that they marked them up 300% as I found the same ones at another pool store.
Left vmail for the owner and requested to talk to the owner who never called me or even emailed.
Areas of Improvement: project mgmt + customer communication + onsite customer service and project oversight.
- Approximate cost of services:
- $0.00
- Company Response
Due to the anonymity of this website it is difficult to know the legitimacy of this claim as all the information in this submission doesn’t appear to be accurate. Every customer is advised at the time of booking any service with Total Tech Pools that there credit card will be charged upon completion of the work. Furthermore, Total Tech Pools carries a very limited amount of spa jets and the most expensive we stock is $12.95 (nowhere near the 300% mark-up Mike refers to). Total Tech Pools offers a fair price guarantee and will price match all of our competitors on identical products. Please feel free to stop by our store and allow us to see the receipt to see if there was an error in our pricing. Please do not hesitate to contact me to discuss any questions, concerns or problems.