Toronto Home Comfort

We had a wood fireplace converted to gas, Alex was very knowledgeable and came over to give us a firm quote the next day. All went according to plan, the installers kept everything clean and tidy, and made sure I was happy with everything before they left.

Hi Dave, I can't believe it, but it worked. Thanks for your prompt response. Good customer service is hard to find these days. even though it was a small problem and fix, I appreciate the attention. Glad we bought from you.

Toronto Home Comfort installed 2 gas fireplaces & BBQ at our home. Pouya provided us with options of stones and layout for our fireplaces. The installation crew was professional and friendly. Cheryl who is the receptionist at Toronto Home Comfort was a pleasure to deal with. Amazing post sale service and follow up. I have recommended them to several friends and colleagues.

My wife and I had a few fireplace companies come for quotes. In fact we had one company tell us that we could not install an insert due to specifications and we would have to break down walls and it would cost us another $1000 to do that. Toronto Home Comfort came by, did a professional inspection and said clearances were OK and after just a couple of minor suggestions to implement (to prevent any fire hazards), they installed a beautiful fireplace that my wife and I are both extremely happy with. In fact, due to a missing part, they came back twice to get the job done and did whatever it took to get the job done to our satisfaction. Amazing product and amazing customer service...they were a pleasure to deal with. Thank you Dave from Toronto Home Comfort for the G3 Valor fireplace installation in our house. You guys do amazing work and I look forward to sending any referrals your way.

I employed Toronto Home comfort for installation of 3 gas fireplaces at our home. Their sales department was very helpful in choosing the right fireplaces for our requirements and gave us good advice about the hearth and mantel designs. The installation was timely and the area was absolutely clean. I am very impressed by their post sale service and follow up. I have recommended them to several friends and colleagues.

Toronto Home Comfort are unprofessional and unreliable. We purchased a $5200 furnace (including installation) and it was completely rusted out 2 years later. We were told that although the parts were under warranty, the labor would be over $1000 to fix. After multiple unreturned phone calls trying to set up a visit, we finally called another company, who confirmed what we had suspected: the parts were rusted due to faulty installation (he also found multiple other issues with the installation as well). We have given up trying to contact Toronto Home Comfort to get our money back. What a waste (of time and money)!

I purchased 2 fireplaces to be installed in my 1960 built house. Alex Chen from Toronto Home Comfort was very professional to guild us how to select right models. My contractor broke the hearth and Alex gave us clear instruction on what was needed to be fixed before the installation. During the installation, we discovered other problems and the fireplaces can't be installed as planned. AH!!! The installation manager, Younes, thought of alternative to complete the installation in another day. Younes would even did the extra work to help to cover up the exposed part of the unit in my basement fireplace. It was very nicely done. I am thankful that I have 2 professional to work on my project. Yeah, I have 2 beautiful fireplaces installed. I can't wait to turn them on in a cold day.

Had a good experience with them. They did a thorough and neat job, and were cooperative. Technically, they are sound. They inspected our existing fireplace, and suggested the most appropriate product as replacement, which we would not have figured out on our own.

Terrible customer service. Everything was a fight. Had an issue after installation and they would not return my phone calls for 5 days. Took a couple of calls and visits to the store to get a response after they had all my money.

I did my research when I wanted to install a new wood burning stove and chimney, and that is why I chose Toronto Home Comfort. I chose my fireplace and paid half before the installation was done. The installer was fantastic and paid attention to every detail to make sure the instillation was done up to code, but unfortunately we did encounter an unexpected set back during the instillation. The sales man had mistaken my flagstone wall as non-combustible when it actually was considered combustible, as there was no breather behind it. There was not enough clearance to have the fireplace installed and no other fireplace would fit in that area. By that time I was quite upset as my old fireplace and chimney had already been removed and my options were limited, as I did not want to install a gas or electric fireplace. Within the hour the owner of Toronto Home Comfort, Shora was at my home assessing the situation and looking for a resolution to the unexpected circumstances. The installer suggested the only option was to have a hearth installed and to tear up the flagstone on my floor. I asked Shora if she would be willing to absorb the costs involved with the hearth purchase, and additional instillation labour that was required. In a heartbeat she agreed and even let me choose the hearth that I wanted. Of course I chose the nicest one and probably the most expensive one, which was made of black slate. Yesterday the fireplace instillation was completed and I am 100% happy with the customer service that I received, and professionalism that was demonstrated from the whole team. I definitely will be a return customer in the future as Shora and her team went above and beyond to make sure I was happy and that the job was completed properly to WETT standards. I highly recommend Toronto Home Comfort!!