The Window & Door Specialist

W&D Specialist were extremely helpful with product selection giving accurate information and recommendations. The job was completed when expected and the workmanship of the installers was excellent. In all cases the people we dealt with were helpful and very pleasant. The finished product is outstanding.

November 25 2011. After meeting with Tony, who provided me with more than enough information to make an informed decision, we decided to go ahead and replace 9 windows on our 40 year old house. Tony is a great guy and really made my wife and I feel comfortable through out the sales process.
December 21 2011. Installer by the name of Tato showed up with his crew. THESE GUYS DID NOT MESS AROUND! They got right to work on tearing out our old windows and prepping for the install. Tato took the time to answer all my annoying questions and again made me feel very comfortable. By the end of day 1, all the windows were installed and leveled. I asked Tato what time he would be there the next day to complete the job, (caulking, capping, casing etc..) He told me 830am. GUESS WHAT??? At 830am the next day, Tato and his crew were back to complete the job. They were in no rush to leave, worked a long day to ensure the job was done correctly. If you have had home renos done, then you know a crew that shows up on time and works a long day is a rare thing to find. I cant say enough good things about this crew!! And how great their work was. We love our new windows, not only do they look great and perform great, but our furnace is not working as hard as it was. The quality of VinylBilt windows has not let us down by any stretch. I give Tony, Tato, and VinylBilt windows a definite 10 out of 10!

We recently replaced our windows and entrance doors with The Window and Door Specialist. Michael who was our sales representative was very knowledgable, patient and spent close to 4 hours with us discussing all of our options. It was the first time we've replaced our windows and doors I would have to say it was a pleasant experience. The installation and customer service rendered was very professional.

I would highly recommend this company and their team to anyone.

Was reccommeded by my brother who did his windows and doors a few years ago with Window Door Specialists. Toni was very knowledgable and helpful and the installer was great. Will be using them again in the spring when I do my windows.

The installation of the windowss dand shutters occured in 2007, the front door was installed in 2009. Since installation,all items have functioned without any problems. Michael was the sales person responsible forthe 3 projects. He was thorough, knowledgeable and gave us excellent advice. We recommend that anyone considering any of the 3 projects mentioned,would be well advised to seek the assistance of Micael.

I initially contacted Window and Door Specialists because they were the authorized dealer for Jel-wen windows. I met with Michael the salesman in Jan/2011 for a quote on my windows and doors. During our meeting, he explained to me that the Jel-wen windows were not the greatest and recommendeded another company. Beware of Michael, he will promise you anything before you sign the contract. He said the price quoted would not change but that didn’t happen. When the installer came to the house to do the official measurements, he indicated that he need to charge me more to install my windows – at that point the contract was already signed. Even though this was a rush order, it still took 5 weeks for my windows and the patio and entry doors were still not ready. Then I find out that the Door manufacturer made a mistake on the hinges. We ordered custom patio doors about 7 feet tall; the door guys told us if we want to have the hinges placed evenly then it would take them longer. Of course we wanted it done evenly so that took more time. When the installer finally came, he informed me that he was missing one of my windows. I called their office and spoke to Tony. We went through my order and indeed we were missing one. At that point I was very upset. How could I be missing one? A day later I got a call from Michael (the salesman) conferenced with the office manager Louis. He basically blamed me for not counting all my windows? Hello, it's not my job. As the customer I pay them and they do their job. My whole project was now delayed.

My doors were finally ready in March. I wanted the colour of my doors and windows to be the same, guess what they were different. Their explanation was the doors and the windows are made by different manufacturers, what kind of excuse is that and the installer did a terrible job, there were gaps on the patio doors and my entry door was not level. Both sets of doors had to be removed. To top it off, my order said the glass on my front door was to be frosted and it arrived clear. Also, my windows – once I started opening them to test the mechanisms the weather stripping started coming off. Called Tony and he got the manufacturer's people to fix all the weather stripping.

It’s now May, my patio and entry doors are finally ready. The colour is finally the same and the glass is clear. The installer came and installed my doors. I checked for the problems that I had previously and it was fine. Two weeks later I found problems again; the jam for both doors were short and the patio door’s aluminium frame started to bubble. Called Tony again, he advised that because I’d chosen black, the heat of the sun was making the aluminium bubble. It’s not been a month yet. I don’t think it should do that. Apparentally Louis's own doors did the same thing, my question to him was, if you knew the aluminium bubbles why would you still sell these products to your customers.

Six months later, there is a leak in one of my windows and the sash buckled. Window and Door Speciality claims it’s not the window or the installation and blamed it on my other trades. They always give excuses which make no sense to me. I truly believe it’s the window itself.

To sum it up, not sure doing business with Window and Door Specialist was worth it. They don’t seem to know their products; their excuses change every minute. These Windows and Doors cost me a lot. It’s not worth the headache and sleepless nights. Remember… have everything written down on the agreement, if they tell you that the price won’t increase after the quote, make sure that is written down on the agreement.

The worst thing about this reno is that all trades refuse to take responsibility for their errors. They will blame each other to no end but at the end it is the customer left holding the bag.

A pleasure to deal with. Louis takes the time to go over what you're looking for and offers advice where it's needed. Quick to respond to e-mails and phone calls- customer service is obviously very important to them which is always appreciated. The products and finishes are up-to-date and great quality. Would not hesitate to recommend them.

I was a little nervous at first because I'd heard so many horror stories about contractors and I had a limited budget. Louis was very reassuring and answered all my questions openly and clearly. The guys showed up on time and finished when they said they would. They were courteous, professional and did a terrific job. At my request they cooridinated their efforts with other contractors I'd hired to do insulation and siding. Clean-up was good, and the house looks fantastic. I'd recommend these guys without hesitation!

Louis was very helpful and patient in explaining to us the different types of windows, patio doors and the warranty from different manufacturers. The crew that installed the windows were very professional and did a very good job. They cleared our yard of all the old windows and discarded material. We are very pleased with their work.