Tasco Appliances

The service was horrific. Not timely, salesperson didn’t know the product, and would not return our calls. Customer service was not helpful.. Delivery had to be rescheduled several times because product was not available. Would not recommend. Try a smaller company who knows what they are doing.

Like many of the reviews read here, I have had a horrendous experience dealing with Tasco. My appliances were delayed 7 times, with some notice less than 24 hours before delivery. I was without a fridge for 4 months and no loaner was provided. Then the loaner finally showed up and did not work. I had appliances or parts of appliances sitting my living room for months, because I could not install them without everything. It was one thing after another, but that's not even the biggest issue.

The customer service provided was as poor as I have ever seen. From the excuses and broken promises of the sales staff, to their customer service team who could barely put coherent sentences together, to the lack of any accountability from any of their management, to the complete out of sight ownership group, this company is a complete sham. It's unbelievable to me that these people are selling high end appliances for thousands of dollars, and treat their customers like absolute garbage, like they don't matter at all, especially during Covid.

So, something needs to be done about this. I am connected to media through my business and have reached out to several media outlets that would be interested in telling this story. If you see this post, and want to tell your story about this company, please email me at avoihanski@gmail.com

I want to add to the many reviews outlining the horrific customer experience with Tasco.

Before we ordered our appliances in October 2020 (and we originally ordered four items), we specifically asked our sales rep if the items would be ready for our renovation that was slated to begin on February 1, 2021 (four months later). He said that it would “not be an issue”. We requested a January 15, 2021 delivery date just to be on the safe side. We even asked about whether the ongoing pandemic would pose an issue to the delivery date….The sales rep seemed confident that it would not be a problem.

Then the nightmare began: Tasco delayed our appliances FOUR TIMES; from Jan 15 to Jan 29 to Feb 5 to Feb 26….which delayed our renovation. On February 5, I even tried contacting the Manager at Tasco, both by phone and email, to express our deep concerns about the ongoing delays and impact on our project…After so many delays, he did not even have the courtesy or professionalism to phone me back to offer any solution, and replied in a short email response that I was to deal with the sales rep.

When I spoke to the sales rep in February to tell him that our project was now postponed due to the delays, and that we would need assurance that the appliances would be in for the end of March. He said that the latest arrival date looked to be April 9…so we postponed the start of our renovation again to mid April. He did refund our money for the cooktop at that point, which he said was now “out of stock indefinitely” and we ended up buying another one another company that was both in stock and ready to be delivered.

On March 9, I phoned the Tasco delivery number to check the status of our order only to be told that the new expected delivery for our fridge would now be JULY 23, 2021 (NINE MONTHS AFTER WE PLACED OUR ORIGINAL ORDER)!!!!!! And they had not even called me to inform me earlier…I had to phone them to find out this unacceptable and ridiculous timeline. You can only imagine our incredible frustration being left in a lurch once again.

We asked the sales rep for an immediate refund of the remaining items that were back ordered (only the hood vent apparently had come in) as we had no more confidence in Tasco nor were we going to wait another 5 months for our appliances! He, did, in fact, refund the items immediately. Truthfully, dealing with him overall was the only positive thing about the Tasco experience as he was personable enough and did return my emails (even on his day off). He, too, seemed overwhelmed with what seemed to be an ongoing issue for product availability. In the end, he and Tasco could not deliver on the promised items in time.

We went to another company, where the service was amazing, they price-matched, and our remaining items are expected to be in by the time they are needed for our renovation.

We understand that the pandemic puts additional strains on companies for the delivery of products; however, we ordered items from THREE other merchants and none of them had any issues in the delivery of what we wanted. We had also planned everything five months before the start of our renovation.

Tasco failed on all fronts....I would never step foot inside Tasco or recommend them to anyone. You will be left stranded and scrambling for your appliances….RUN AWAY and go to a more reputable merchant who will actually deliver the products, and whose Manager values customer experience enough to actually phone a customer back.

I hope everyone read this review before purchasing from Tasco, no management, no promising, delay, delay delay and changing their own words every day and no one responsible for that, they push us to pay fully in advance to keep for us and now backorder all the items however they received 100% in advance and no one take responsibility, never ever advise from Tasco to anyone. Please DO NOT PURCHASE ANY APPLIANCE from TASCO.

ALERT! Tasco Appliances - DO NOT DEAL WITH! After numerous, numerous requests to them, TASCO promised us compensation for the two appliances that were delivered with scratches and damages. The store, the manager, the sales rep and all the customer service reps take information and do not follow up. READ THE OTHER REVIEWS. Clearly changes have occurred at Tasco as i had dealt with them over the last 3 decades are were good in the past. THEY promise and promise to resolve and never call back or get resolution. DO NOT, DO NOT PURCHASE PRODUCT FROM THEM. BUYER BEWARE. We will be also contacting the Manufacturer of the appliances to see if they will stand behind their products and accept responsibility for their dealer.

I wish I had read reviews on HomeStars before purchasing my appliances from Tasco. I bought in October. Delivery February 1. On February 1st, I was told that two items were backordered until February 17th. I was told today that they are further delayed until March 20th. Unbelievable.

Horrid company, do not buy here whatever you do. Sales are rude and will tell you what's "available" to get you buy a more expensive model and will not be clear about delivery dates. They will sell you appliances that are on back order and tell you delivery will be in a "couple of weeks" and leave you in the dust for months with no delivery eta. Upon purchase I told them that the place I moved into had no appliances it's been 3 months and they dont know when the appliances will be available.

After waiting over a month for our dishwasher to arrive (we were told it would be two weeks), it arrived completely destroyed - as if it had been dropped or smashed. The technician took it apart and blamed his own company, and told us this "happens all the time". We spent days trying to get them on the phone. Their customer service is terrible and incapable of problem solving. It has been over a week and we still have no idea if and when a replacement will come. I regret ever purchasing from this company and wrote this review in the hopes it would help someone else.

I ordered a laundry pair on August 28 to receive them on September 19. On September 5th I called to ask if I would have appliances on September 19th.the answer was no. I asked for the order to be canceled on September 5th, but so far nothing has happened until 23 September.
I called at least twice a week...it seems that after taking your money they don't care about anything. I will call the BBB to solve the problem

I recently purchased a washer/dryer set. Tasco made me pay the entire amount a month before delivery. They then delayed delivery because "it wasn't confirmed on the system" .... garbage. I tried calling customer service but they have you on hold for at least 30 minutes and, twice, they cut the connection so I had to restart in the queue. It took over 2.5 hours before I could speak to anyone and even that was useless. They installer made the cabinet wet and installed the machine without wiping the water away. He didn't even remove all the tape on the appliances. This is a terrible store and should be avoided at all costs. I had a follow up call to ask about the service. When I complained I was told to call customer service !!