Tasco Appliances

We purchased 50k worth of appliances from this company.
When they want to sell they are all smiles but zero customer support. We have been waiting for our dishwasher for 14+ months and its still in back order.

For those in the market for a new appliance. Please avoid Tasco in Pickering. We purchased a $1400 dishwasher that broke within 2 weeks of purchase. Tasco sent someone out who says they have to the motherboard is broken and they have to get parts. We told them we dont want parts for a dishwasher that is brand new and that its clearly a lemon. We asked that they allow us to exchange it for a different brand. They wont allow this. They wont even replace it with a new dishwasher of the same brand. Why would I want parts for a brand new dishwasher? They didnt even offer me a discount for this trouble. At the very least they could do this. Please dont purchase appliances from Tasco. Please avoid and go somewhere else! Also dont purchase the GE piranha dishwasher. Avoid it.

From what Im reading, most appliance retailers are horrible but they really cant be worse than these guys. They gave me a slightly better deal than the others but at this point I would pay the extra for actual service.

Another person put it best saying that were their credit line. They made a mistake and put down the wrong delivery date, then proceeded to give away my appliances even though I actually needed it a month later. This was all done even though I had paid for the appliances a year before so that I wouldnt be in the mess Im currently in.

When they acknowledged that mess up they offered me a loaner fridge ( they had two at that moment) I agreed then a week later only after i called I was told that it was now not available. I can keep going with all of this but all I want to get across is BUY YOUR APPLIANCES FROM ANYWHERE ELSE. YOUVE BEEN WARNED!

I am just another customer used as a line of credit by Tasco.
I bought 10k+ worth in appliances in May and they assured me an early delivery as early as mid June. ("Things are moving fast".)
They told me once the appliances were ready for delivery I would have received a link to pay the balance, which I was instructed to pay promptly. Early June, I paid as soon as I received the link to soon find out the only few appliances were available. Tasco did not even offer separate delivery free of charge and I am still waiting to know if and when my fridge will be available. I called Customer Service countless times but each person I spoke with keeps telling me a different estimate date for delivery. Now my kitchen will be assembled in two weeks, the guys are coming from out of town and I do not know what I will do if I do not get the fridge in time.
What makes me furious is that I paid in full for my order months before receiving it or knowing when I would be receiving my items. I did not expect to be used as a line of credit by such big company. If Tasco does not have the appliances that have been paid in full, they should not sell them. This behavior is beyond acceptable! I will never buy from Tasco again!

This company is in disarray. We ordered all new appliances for two new builds, paid in advance and had delivery days set up only to learn nothing was available. On the second batch, they could only deliver washer, dryer, stove and hood. Then they tried to sing us for a second delivery charge for a fridge and microwave and later agreed to waive it. The fridge never came so we got it no problem from Beat Buy. Then they said to pick up the microwave but our (wonderful) salesman said it wasnt in the store. Then we got texts and emails to book delivery and I took a day off work. Then a call on delivery day to say I had to go to the store or pay. The store checked and of course its not there. So Ive lost a day of work , had to pay twice to have appliance installation and still zip from Tasco. Avoid! Their delivery department is in disarray and nobody cares.

We purchased our Dacor kitchen appliances prior to the pandemic for our new home. Due to extensive delays in the construction industry, we contacted our salesman, Kanwal , on numerous occasions , asking if our appliances were still available and were assured they were. In addition, we visited the store in person in December 2021 and we were once again assured all was available. We purchased the Dacor Modernist package as we absolutely loved the refrigerator! Unfortunately, upon delivery we noticed the refrigerator has been replaced with a newer model which we consider plain without the handles, and were then informed It had been discontinued a year prior!Once again, we contacted Kan and he could not understand why we were upset. A simple communication could have given us the chance to select another make or model. We spoke to the store Manager Paul, and he had the audacity to tell us if we returned it we would have to pay a fee. This is absolutely the worst service we have ever received. I can guarantee you we will never ever purchase or recommend Tasco Mississauga.

Kitchen renovation. Ordered all appliances from Tasco and was delighted to do ‘1 stop shopping’. I do not know how these people are still in business. This is NOT a supply chain issue (though that is an issue too, it’s beyond their control). I am only writing about what they can control. There is no communication, coordination or customer service in this company. The right hand doesn’t know what the left hand is doing and everyone points at everyone else and nothing happens for the customer. Zero service. Beyond “give me your credit card” the sales people do not help customers. Period. They point to Delivery. Delivery folk try but their job is delivery, not customer service. I ordered in September. In January I started trying to find my appliances elsewhere. Got all the exact same things elsewhere, delivered the same week, no problem. Done. Save yourself the aggravation- shop elsewhere.

Went to Tasco's Toronto store a month ago to order a new washer and dryer. We already knew what we wanted, just needed the units ordered. We picked Tasco because we have a $675 credit to use. Four weeks later, the units have not been ordered because the sales team can't apply the credit without permission from "head office". Head office says it's given permission. Long story short, this has been the worst customer service experience ever. Calls and emails are going unanswered. And my laundry is piling up.

Go anywhere but Tasco for your appliance needs.

I spoke to a sales representative who recommended I order machines online as they were showing in stock so I did that. A few days later, I had a delivery scheduled. After a week, that delivery date was cancelled. I'm pretty sure they gave my machines away. It's 6 months in and i'm being told that I have to wait another 2 months. Everytime I call, it's a month or two away. I would not, will not ever ever ever buy or recommend anyone use Tasco again. Not only are they not apologetic, they offer no alternatives or incentives. Terrible customer service. They have my money in full and I have nothing.

They sold us a Panasonic microwave and trim kit. The trim kit was the wrong size. I realized this after almost completing the installation. I checked the manufacturer’s website and confirmed that this trim kit does not match the microwave. Tasco should have known this, but they have ghosted me and never replied to emails. I contacted Tasco after-sales service and they agreed that I was sold the wrong trim kit and they provided me with a service ticket. They too have ghosted me. I have been forced to call them and in three subsequent phone calls to service, they have backtracked and told me that they now need to determine if I am at
fault.

Lesson: read the other reviews for Tasco. Buy from a company that has a great return policy. Read the fine print for Tasco return policy (they reserve the right to refuse, which means they will refuse).