Our appointment was for 6pm, the salesman Shawn was there 5 min before, that was a good start, after properly introducing himself, we walked around the property and I gave him my thoughts of what I wanted to see,10 minutes later Shawn came up with something I didn’t even think was possible, a waterfall going into my pool with a natural stone diving board, pillars on each side of my stairs going into the pool with lights and a fire pit in the corner. After we agreed on an approximate design it took about half an hour to measure everything and get the quote, as that was going on I was explaining to my wife the new idea that Shawn suggested, she was completely amazed with the paradise that was being suggested. When Shawn came back into the backyard he explained, that there might be a small extra charge to change the pump, that was needed to run the new waterfall feature, letting me know right there and then that the quote could be a few hundred dollars more, I was impresses with his level of professionalism and being up front. The total price was discussed and some of my concerns were answered. Shawn then said if I would like to make a detailed computer diagram it would be ready in a couple of days, I said “I loved the ideas you gave me” and I would get back to him in a couple of days. I had 2 more quotes coming by other company’s. And to make this story short the other companies #1 company‘s price was much higher. #2 company didn’t even understanding the work I wanted to create and said it couldn‘t be done. So I called Shawn to confirm a day for the computer diagram and 2 days later we signed the agreement on a detailed contract. Shawn said the start date would be in 2 weeks and said the job would take about 2 days to complete. I was amazed how quickly my work would be done. A week and a half went by I received a call from Ron one of the owners, he explained that they were going to be at my house on Monday morning at 7am, I said perfect... Monday came 7am and the trucks and machines started rolling in, I was really impressed with that they had the tools for the job. Excavation started and I went out, Ron approached me with his partner Dallas, they briefed me on some details and off they went. The work was completed like an assembly line, and they kept me involved throughout the whole project, I never felt in the way, everything was so detailed on the diagram there was no guess work. I saw Shawn the next day, He ask me “how does it feel to have a little paradise in your backyard” and we both laughed. Half day later the final touches were being completed. When the work was completed Dallas came by to finalize the payment, he brought with him a gift basket extending his hand to thank me once again for the business.
P.S If you are wondering why this letter is so detailed, I want to tell you about this company’s great standards of excellence and a level of respect for their clients, this is something I have never seen before in business.
Many thanks to the Sure loc Interlocking company...
- Approximate cost of services:
- $19,000.00