Sure Loc Interlocking - Out of Business

I wanted to do a major outdoor transformation with refreshed landscaping, lighting, interlock and rear patio pad. After months of quotes and reference checks, I selected Surloc because the sales rep was great. He was knowledgeable, responsive and worked with me to come up with the right plan. However after the project was underway my opinion of the company changed. I had them back twice to fix short comings which they did with a few reminders however we are 2 years after the initial project and they have been dodging my emails and phone calls regarding outstanding warranty work they committed to do since last spring. I have heard every excuse in the book (labor, weather, lost the paperwork, service rep sent said he fixed it). They also told me I still owed them money which is far from the truth. Adding to the extremely poor experience, I wrote a review on Homestar which I was promptly contacted by Surlec customer service advising that if I don't remove the post immediately they would cancel my warranty, withhold the repair because I am breaching their rules by going to a third party for help and sue me. I removed the post right a way to avoid loosing my warranty claim but at this point I don't care as I truly believe they have no intentions of honoring the warranty claim since its been over an entire year and nothing was done. I plan to file a complaint with Ministry of Consumer Affairs for their business practices and looking into civil litigation as I plan to hire another contractor to fix the issues. These guys give good contractors a bad name as they have gone from best to worse.