okay we are happy with the end result. Getting to the end was a bit painful and dragged out process. took over a month to complete from contract to final install.
We will start with the workman ship of Marco and his team of installers. Hands down they know there stuff! Marco was VERY helpful and added ideas and suggestions. Went over and above as he took time during non working hours to consult and help us.
We 100% wish that everyone gets Marco to do their install. Request him!!!
Sales well where to start.
*missed promise due date by 2 weeks
*sold us on stuff that just would NOT work. you'd think they would have some better product knowledge. ( Sales was saved by Marco's knowledge and advisement with us in a one to one meeting )
*Sold us on Flagstone that just would not work for our application.
I had 2 skids of interlock bricks sitting on my lawn for over 3 weeks! before they were touched. poor project planning there, no need for product to be sitting untouched for 3 weeks at a job site.
Once we found out that Flagstone would not work for us, sales decided they wanted to pick something themselves for us! Cause they thought it would look nice.
Wait pardon?!
No we will choose what is being installed. This is where Marco came in and met us at a stone yard on his own time.
Star rating we will give this a 4 as we are happy with the end result. ( thank-you Marco ) but sales needs to sharpen their pencils and have better knowledge and project planning. When signing a quote make sure detail,detail,detail is covered.
If possible ask for Marco to install.
Our opinion to Sure-Loc is have the actual installers ( or someone who has done installs ) with them while quoting. For ideas and suggestions and correct stones that will work. Not just open a piece of literature and say YES that will work I'll sell it to you.
- Approximate cost of services:
- $4,000.00