Sun Shades Window Fashions

I am writing to express my sincere gratitude for the exceptional customer service received. I reached to Lynn and was met with nothing short of professionalism, expertise & genuine concern for resolving my issue with one my motorized blinds promptly as same received by Craig from Maxxmar Corp. Craig demonstrated a remarkable level of patience in guiding me through troubleshooting steps to identifying the root cause of the problem

I had custom shutters installed which was not a problem until one of the slats was found to be broken.

The installer first said a part needs to be ordered and it's a quick fix.

When the part was ordered, another installer said the entire shutter blinds needs to be returned to the factory.

At this point I was ready to settle for the broken slat and asked to be compensated. A $50 gas card offered off an $8000.00 custom shutters. I figured that's better than nothing BUT I have yet to get the gas card. It's been approximately 4 months and now my emails get ignored. Good thing I didn't get them to do all my windows.

If you're going to spend any amount of money, don't do it with Sun Shades Window Fashion

I ordered 7 draperies from Sun Shades. They did not follow the specs. I ordered Somfy curtain motors. Somfy is the best brand, but they sent me a different brand. I ordered 3 times fabric/rod length, but only one came with approximately 3X. Others are less than 3X. 3X fabric is critical for providing privacy as it is for sheers on the main floor. The KS track they used was not straight. One rod became bent, later its brackets were broken. Low grade hardware.

Due to broken brackets, the drapery and heavy rod could fall anytime and pose potential safety hazard to property and humans. I had to support it with a pole and stop using it. My attached picture shows the broken brackets and the drywall started cracking. I emailed the owner Angie to arrange an urgent repair last week, but she did not respond at all.

The owner Angie and I had a talk about ordering the right Somfy motors and altering the draperies to make it 3X fabric. But now she refused to carry out the correction and demanded that I pay in full.

I paid 75% already. After what happened above, I have no confidence to pay the remaining 25% at this point as the owner Angie does not provide a plan to fix the issues. Based on my experience so far, I got a feeling I would be kicked away once the payment is made in full. I offered her a progress payment plan for her to complete the project and get paid. But she demanded me to pay the remaining 25% right away, otherwise, she would put a lien on my house.

All I want is to get the draperies as per specs, then pay in full. However, Sun Shades only wants the payment without sending the right specified products and without any action to fix the outstanding quality and installation defects. I proposed progress payment and a negotiable work schedule plan, but Angie did not even want to discuss it at all. I guess they might abandon this project because of the extra cost to correct their mistakes. They gave wrong products, but they pointed fingers at me and said I breached the contract. As a matter of fact, she breached the contract by sending the wrong products.

Now I am left with a drapery w/ broken brackets supported by a pole (picture attached), two uninstalled draperies with wrong motors, and possible lien on my house and a lawsuit.

Other issues such as living room curtains with wrong length, uneven ripple fold, dining room two panels installed wrong, one blind ordered wrong, a few blinds not fitting well and improper installation, very delayed site visit and bad customer service. The Sun Shades designer (as an employee) does not care.

I found the communication with this company very slow to the point where I got 3 other quotes, went with the cheapest option for my patio door blinds, and put it through for production by the time I heard from them. At first, I called in and was told a certain price range. When I visited the Vaughan location, I was told to email and they would respond asap, but the price range I was given was 4 times more. When the lady saw my surprise, she told me they have a 50% off sale. After 8 days of not hearing anything, I asked if they were ever answering, only to receive a reply that they get a lot of emails so I should call them. I had no appetite for anymore of this. Terrible customer service!

We purchased shutters for our entire home and we absolutely love them. We love the ease of cleaning and the ability to control how much light comes into the house.

The customer service we received from Lynn at Sun Shades Window Fashions is like no other. From the moment we met her she was extremely kind, informative and helpful. Throughout the whole process from start to finish Lynn kept in touch to ensure everything went smoothly. She even contacted us on her day off and went above and beyond to try and make a last minute change request for us.

We would not hesitate to refer our family and friends to Lynn at Sun Shades Window Fashions.

We really enjoyed working with Lynn. She answered all our questions and also had great design suggestions. Blinds look great and we are happy with the mechanics and quality of our new blinds.

Lynn from Sun Shades was amazing! She is very knowledgeable and knew instantly the best window coverings that I would be satisfied with.
From ordering to installing, she was with us every step of the way. She was able to get us an incredible price as well. We are extremely happy with the service and the product. Thanks Lynn!

Nella

Lynn at Sun Shades in Richmond Hill was amazing to work with. She was great at helping us find exactly what we were looking for that best suited us. She didn't just try to sell us the first thing we went for if it wouldn't work for our family just to get the sale as many other companies do. The order was placed and installed quickly after we ordered our blind and Mark the installer was very quick and helpful with install. The blinds look amazing and I am so happy with our choice. Thank you so much for all your help Lynn. I would very highly recommend Lynn at Sun Shades for anyone looking for blinds.

Angela- Richmond Hill

We went to the store to find out about the sun shades. The store ‘sales person was very friendly and assist us to find a right and suitable choice. We are so happy. Thank you for your wonderful customer service.

Lynn was absolutely amazing!. Her product knowledge is incredible and her going above and beyond mentality is worthy of praise. After the installation, I change my mind on one of the blinds and Lynn was so accommodating! She even rushed it through so that the new blind can be installed before my guests arrive. Mark and Rob were great as well.