Sun Shades Window Fashions

After reading some of the reviews posted on this site, I wish I had never purchased custom drapes from Sun Shades. Service was great when I first purchased the drapes. They sucker you in with the free in-home consultation and then a follow-up call with a promotion. However, after installation, I'm having a real hard time trying to get the sales person to return my calls, let alone schedule an appointment to fix the problems. It's been 3 weeks, I've e-mailed, called the store and even left voice mail on her personal phone. Somehow, I have yet to hear from my sales person, sometimes I feel like a stalker.

Aside from the horrible customer service, I'm also having problems with the product. The newly installed drapes would not fully open or close. I ordered and paid for black out drapes, however, I noticed that they're not completely black out. I have not had the oppotunity to address the issue since I'm having a hard time getting hold of my sales person, even though she's totally aware of the problem.

I would not recommend this company to anyone. Don't get suckered in with the promotions, because the quality of the product and the lack of service just don't add up to the few dollars you are saving.

Pruchsed blinds from a location of this company approximately 4 years ago. After a horrible installation, the material on the blinds started to sperate and the motorziation component was not workiing.

Company would not honor warrany and I have just won a small claims court agains them to recoup my money.

I would not suggest ever shopping from any of this companies locations.

I bought vinyl shutters from this company, Eclipse shutters. They are wonderful. The installers from Eclipse were great too. But the people at Sun Shades (the retailer) were a little flaky. Poor communication (slow to return emails, calls). Also, they charged me more than they originally quoted, and never sent me an actual invoice. They simiply took what they wanted from my credit card and haven't responded to my calls. I love Eclipse shutters, but wouldn't recommend this company.