Royal Overhead Doors

I had this company install a door 5 years ago on my garage and I have had nothing but trouble ever since. The product they sold me I am told is now longer manufactured because all the problems they've had, the calls for service have been awful. The service from the staff and owner where rude, I would never recommend this firm, I very dissatisfied.

I got my qoute on June 25 and was told about 2-3 weeks delivery time. Finally it was installed on September 2, 2008.
They charged me $359 for an electric door opener instead of $325 as it was advertised when I placed my order. I showed the Royal's owner their advertisements in local flayers and that did not work. Also I did not get any warranty certificates. They told me - your invoice is your warrany. Is it true?

I used Royal to replace my garage door. They were very friendly and helpful. It took about 2 weeks from the time I ordered the door to the day of installation. I've had the new door for almost 2years and I have never had a problem. I have recommended this company to many friends and family members and we are all extremely happy. Royal has good prices and good service.

This company had given me the best pricing on a Wayne-Dalton insulated garage door. I've also chosen the door to have windows as I wanted to save some electricity. The best part here is I could chose double thermal windows instead the default glass windows with only $125 more. This way all door is insulated and I have windows too. The product is great however I wasn't that satisfied with the installation. The installer didn't clean-up after as he was "in a hurry" and he left a mess in my garage. He also covered (with the door lock system) an important warning affixed on the door which said "do not cover or paint" and stated the door must be installed with 4 handlers. But no handler was provided. They offered to put one handler after I called but I installed an automatic opener instead from Pro-Door.

I'm a contractor myself, listed elsewhere on this site. I had my door installed today (Jan 10 /07)
I called for an estimate, and Gail came out, on time. She was very helpful, and the price was fair and in line with other quotes. I gave her the go ahead.
3 weeks later, as I was told the waiting period would be, Dominic called to do the door the next day. He told me that my cars would have to be out of the garage. The problem was that it was going to rain the next day, and since both cars had been put into storage for the winter, I did not want to get them wet. Dom volunteered to schedule the job for a dry day the following week, and would call ahead. He did exactly this, which gave us the time to push the cars out of the garage.
As a last minute concern, I asked if they could raise the track a bit so I could install a lift in the garage.
Well, I came home that night to find the door installed, the track raised, and everything working perfectly. My son was home and offered the installers a cheque, but they said not to worry they would mail an invoice.
Totally satisfied.

My experience with this company has been one horrible nightmare. They failed to show up on scheduled appointments on three separate occasions and even worse they did not bother to call to cancel nor notify us. Finally they did come after a full week of delay and again it was without prior notice. The serviceman the company sent was totally unprofessional. He insisted on replacing parts that needed only a little effort to repair. After much heated debate, he repaired it with much reluctance. When it came to testing the garage door after the repair job, it didn't sound or function as it used to. When I brought this to his attention, he neither cared nor did he want to investigate the cause of the clunking noise. It was obvious he took no pride in his work. For us the customer service and reliability is not what one should expect from Royal Overhead Doors.