Adt Protectron - Out of Business

we had a nice young man come to house and had install same day, it has been great and we now have peace of mind. they call right away when something go wrong so at least we know they are on top of things

I have had ADT security for a few years now and have had no problems. Great service and the customer service line is always very helpful and will answer any questions you may have. Would definately use them again.

Reliance Protectron came to our door offering an Alarm System Install. The man was very knowledgable, gave us information on the rate of break-ins in our area, the number of people with Reliance in our area & benefits to having the system. We agreed to have it installed for $50, the installer came about an hour later, cut a hole in the wall above our thermostat & inserted the key pad. He did a very good job, cleaned up all of the drywall dust etc. He took as much time as we needed explaining how to use the system, how to set passwords, walked us through various scenarios (break in, locked out of the house, false alarm etc.)
They are a great company & I would definitely recommend them to anyone in need of an Alarm System.

I signed up with Reliance Protectron for over a year. I recently got out of the contract because of additional charges on my bill. I would not recommend this company because lack of help in the customer service department.

The price and monthly cost were the main reason I picked them, that and they were a decent sized company. I got a really good discount through being an All State insurance customer.

Overall the equipment seems good enough, there isn't much to alarm equipment though.

The install guy was okay, but he wanted to mount a motion sensor in a bad spot because he couldn't do it on the outside wall rather than doing the right thing and going to get a wireless unit to put in the safest place for my family.

Install guys are hit in miss so I'm not going to crucify the company over one. If you can get the system for the right price, I'd recommend them again.

This is the 3rd malfuntion of it going of for no reason. Alarm malfuntioned on April 27, called on April28. They would have someone from service call me within 48 hours. It is now May 17, still no call. Getting the run arround. Plus they will not give me a credit for a broken faulty alarm system.
Woken up at 1:30 am saying front door open, back door open. My mother is 76 years old and lives alone. We bought her this for piece of mind for both of us. This almost gave her a heart attack.
Now I wait again for a call back. If I don't get a call I'm done. My lawyer will handle it, and I will get out of this contract. A very dissatified custmer.

Have used this company for 5 years with nothing but success. I have used th emergency buttons and have always been assisted in a fast, efficient manner will not hesitate to resign when I contract is up. Truly the most comforting part is the speaker with the actual rep that comes on to talk to you. three illustrated buttons so that a young child can activate if needed. (it has happened by a accident with our 2yr old!)

In our first home, we had a contract with Protectron. When we bought the current house, it was with some other smaller company so we switched back to Protectron since the service was good and reasonable. Shortly thereafter, the Protectron was bought by Reliance and basically the service level is not the same.

Some of the changes are:

1/ no phone call from the monitoring station upon 2 accidental tripping of the alarm - maybe I'm not being monitored?
2/ Recently I had to call the monitoring station to inform them of some work being done at my house. Was in the queue for 10 mins. - Shouldn't there be a quicker response time? What if there was trouble?
3/ When I finally got thru, I was asked to update my call list. - They had the correct contacts but all the phone #s were wrong by one or two digits?
4/ after being a customer for almost 10 years, I'm now being charged for someone to come out to reconnect my alarm system after renovations. - not even one courtesy service call after being a customer for nearly 10 years?

Now I will say in Reliance's defense that their poor service is not an exception but seems to be rather the norm for the home security industry. I've heard a ton of horror stories about the other guys as well.

Maybe there is no need for performance in this industry?

I have never,ever received worst service from a service provider in my life. System malfunctioned 7 months ago. Technician came at that time and needed to come back because he had no parts. Never heard from them again. We called in November. Technician came without the part. We never heard from them again. We called and had to actually dispute this issue for 2 months with them because we were still being billed! Scheduled appt (finally) last Tuesday. Took afternoon off work.They called to say technicians truck broke down. Rescheduled for today. Again, took afternoon off work. They just called to say they don't have the mandrel they need so they have to reschedule. Clowns. Absolute clowns. And after almost 8 months we are still left with no security for our family.

We have been using ADT for several years and have had great service. Good product and support. Good phone service for follow-up and good monitoring service when we have done tests. The installers were good and clean, they were also able to come do repairs when we renovated.