In our first home, we had a contract with Protectron. When we bought the current house, it was with some other smaller company so we switched back to Protectron since the service was good and reasonable. Shortly thereafter, the Protectron was bought by Reliance and basically the service level is not the same.
Some of the changes are:
1/ no phone call from the monitoring station upon 2 accidental tripping of the alarm - maybe I'm not being monitored?
2/ Recently I had to call the monitoring station to inform them of some work being done at my house. Was in the queue for 10 mins. - Shouldn't there be a quicker response time? What if there was trouble?
3/ When I finally got thru, I was asked to update my call list. - They had the correct contacts but all the phone #s were wrong by one or two digits?
4/ after being a customer for almost 10 years, I'm now being charged for someone to come out to reconnect my alarm system after renovations. - not even one courtesy service call after being a customer for nearly 10 years?
Now I will say in Reliance's defense that their poor service is not an exception but seems to be rather the norm for the home security industry. I've heard a ton of horror stories about the other guys as well.
Maybe there is no need for performance in this industry?
- Approximate cost of services:
- $0.00