Platinum Pro-Claim Restoration

My family would like to thank the team at Platinum Pro Claim Restoration (PPCR) for the excellent service provided to repair our fire damaged home. There was fire damage to the top floor and in the roof. PPCR was involved in both the emergency cleanup and restoration phases.

We are very happy with Winny, our principle project manager. I am impressed with her ability to manage all aspects of the project from cleanup, framing, flooring, plumbing, electrical, roofing, etc. Kudos to PPCR’s extended team and others for supporting us. One clear example of exceptional service is that at the final stages of the project, the original roofing contractor bailed on the project in which the scope of work was already approved by the insurance company. Within a couple of weeks, PPCR was able to obtain approval from insurance for another roofing contractor to deliver the same scope of work ensuring continuity of the project. This was not easy as we are using a new composite roofing material in which not a lot of roofing contractors have experience with.

During the restoration, we also ended up relocating to three temporary locations (hotel, townhouse, detached house), and recently moved back to our home. During the entire time, we had contents spread out in three separate locations: some at our fire damaged house, some in storage at PPCR’s Richmond location, and some that came along with us to each of the three temporary locations. We are very appreciative of Lyne and the rest of PPCR's contents team to ensure a very smooth transition each time we moved. The contents team was very accommodating such as the time we had to pull contents from PPCR’s storage to retrieve some of our critical items. We ended up having to pull all 50+ boxes from the container in order to look through each box. The team also did an exceptional job of cleaning our home especially after months of being away and dust accumulated from construction.

Thanks to the Platinum Pro Claim team, you all did a wonderful job!

Tenant’s suite had sewer back up. I used my insurance company, and chose Platinum Pro Claim for both removal of damaged material as well as installation of new material. PPC was not the recommended company by insurance company (smaller than their usual choices), but I stuck with them and was rewarded with quality work.

Many companies offer quality work, but are improperly managed. I know that very well because I have seen contractors delay, argue, and/or simply not show up for the jobs (not insurance) that I required them for. One crew kept going to other sites for weeks until I screamed bloody murder. Then they resented me!

From the beginning, I got good management. Jared was in regular contact, and when he was away, his assistant continued to do so. I was promised the repairs would take 12 days, and they was done in 10. And it was done right. The flooring manager even came to my place on a Sunday to show samples.

Along the way, they discovered my hot water heater needed replacing, and got me a good deal on that.

If the crew and management I dealt with are any indication of the whole company, then let me say I would wholeheartedly recommend them. They did it right.

Our strata called the company and they were prompt in coming to our house after the Halloween chaos at 8:30pm and were finished at 9:00pm for the assessment of the damage. Check everything except the ceiling as it is so high and they don't have a ladder or scaffolding. They installed the noisy dehumidifier running for 48 hours as they said they will come back after 2 days. They came back for re-assessment without the ladder or the scaffolding. My son was absent from work the whole day to see them and they were only there for less than 30 minutes. How will they find the root cause of the problem. Where is the leak? Every time it rains, there is water dripping from our ceiling going down the stairs and walls. Will I be absent from work and nothing happens to fix the problem. I saw one of the reviews and getting worried about the restoration of the ceiling and walls when they cut it out. I hope this will not happen to our house as it has just been repainted a month ago. I wish my rating for the company will go up to 5 after all has been done.

Had major flood on main floor, insurer was Belairdirect.
Clean up crew was great and did a good job drying up and removing damaged materials.
Reconstruction crew was horrible.
Did not put insulation on exterior walls back properly (basic building code requirement).
Did not seal vapor barrier on exterior walls (basic building code requirement).
Drywalled over open furnace air returns.
Tile installer installed and grouted tiles on same day causing uneven tiles. (basic knowledge you need to let tiles set first before grouting).
Tiler used my lumber on side of my house for cutting on and then hide it by put it onto my neighbor’s property.
Tiler emptied unused mortar and grout into boxes and left it on my wood floors to get wet.
Clean up crew decided to use our laundry dryer to dry their shirt (Wife found the shirt the next day in dryer).
Clean up crew did not do a good job cleaning, did not clean interior of reinstalled storage cabinetry, flooring properly, and did not removal of all flooring protection.
Wall paper order, gave Proclaim our selection for wallpaper soon after flood and found out that they waited a month before ordering from supplier causing at least a 2 week delay in completing our powder room. Having a child potty training in not fun without a powder room.
Wall paper installer did not protect floor, spent one hour scraping floor as I would not allow their cleaners back in my house after finding the shirt.
The list goes on and on…have pictures and emails detailing everything.
The painters were great, good job and cleaned up after themselves.
Everything was finally done and did receive some compensation for my time but nothing can compensate for the lack of management and poor workmanship.

Platinum ProClaim a pleasure to work with and we are pleased to recommend. With special thanks to Project Manager Derek who oversaw project and kept it on schedule, was easy to reach, attentive to our needs and excellent with follow up. In our opinion, a model experience. Keith

We had a sewer backup in our basement back in mid-January this year. It happened late Sunday afternoon. The damage was confined to the bathroom, a storage room and part of the TV room. After we phoned our insurance company to report our situation, they told us that 2-3 restoration companies may be calling us to come and assess the situation. Platinum Pro-claim was the first company to call us the next day. TJ, the Pro-claim project manager, actually came to our house at the same time as the insurance adjuster to assess the damage. He was able to take moisture readings around the basement and take physical measurements of the affected area. Before leaving, TJ explained to us what all needs to be done and how long it might take. That same afternoon a Pro-claim serviceman came to rip up and remove the affected carpet and did some disinfecting. A moving crew came a couple of days later and took to storage all the furniture from the affected area so that the restoration crew could remove the contaminated flooring and walls, clean up the damage, and begin to restore the affected area. We want to say that Pro-claim contractors did a very professional job. Throughout the restoration process, from start to finish, Pro-claim kept us informed as to when the crew would be coming to do work and what work would be done. Pro-claim was also able to accommodate our request for some upgrades as well - such as replacing the carpet with vinyl plank (with us paying for the difference in cost). The restoration job was completed in the time frame that TJ gave us. We are very happy with the final restoration work and would not hesitate to recommend Pro-claim to anyone who may need restoration work.

Brett will take full advantage of insurance claims!!!!! Also hires the worst subcontractors. Boozies Drywall, Boozies Painting....always stalling the jobs with excuses. Show up when they want, leave when they want, leave their garbage behind, smoking on the property, leaving the butts on the ground. I recommend a different company with professionalism

From the moment the Pro-Claim Restoration emergency response team arrived to deal with the clean water flood in my suite until the final cleanup yesterday their approach to this project kept my spirits intact. This eight week endeavour was like a movie of my life and one I didn't want to be in. But, as the initial work got underway (flooring, tiling, kitchen cupboards, plumbing, carpet) I knew for certain that this movie was being directed by a well-organized, responsive and sensitive man. Thank you Brett! All the trades who came into my home (too many to name!) were proficient and professional. Even more helpful; they were friendly and sympathetic. This attitude must surely be a reflection of the philosophy of the owners and administration of Pro-Claim Restoration. My gratitude to everyone involved. If you need any restoration in your home call this company! Phyllis Mary Bell

We had to level some concrete flooring in our house to balance the uneven floors. Platinum came in, mixed the concrete onsite, poured and spread the mix evenly and professionally. The site was well cleaned after and the no problems with the workmanship.

We discovered a water leak in one of our pipes which damaged our flooring and basement ceiling. The guys that came out to do the restoration work were very punctual, professional and knowledgeable. Highly recommend!