They cancelled the initial appointment but promised a $20 discount on the rescheduled appointment. Not only did I not get the $20 discount but the quote I got was outrageous.
Edit (after response): Just to clarify, you did offer a $20 discount towards the potential installation, not towards the estimate, which is what was promised over the phone. As for your prices, $2,600 for a hot water tank, for which you had no details such as brand or energy efficiency, and its installation is outrageous. I purchased the best water heater from Rona and had them install it for over $1000 less. Finally, the only reason you are rated high, is that you provide gift certificates to people that do so, which is deceiving customers.