They cancelled the initial appointment but promised a $20 discount on the rescheduled appointment. Not only did I not get the $20 discount but the quote I got was outrageous.
Edit (after response): Just to clarify, you did offer a $20 discount towards the potential installation, not towards the estimate, which is what was promised over the phone. As for your prices, $2,600 for a hot water tank, for which you had no details such as brand or energy efficiency, and its installation is outrageous. I purchased the best water heater from Rona and had them install it for over $1000 less. Finally, the only reason you are rated high, is that you provide gift certificates to people that do so, which is deceiving customers.
- Approximate cost of services:
- $56.49
- Company Response
Hi Kape, Sometimes we put emergency customers ahead of others similar to a doctor seeing a dying patient before a patient with a cold. We did issue you the credit and are sorry you still chose to carefully choose your words and imply that we didn't. With regards to our Prices, they are 100% fair and our workmanship is top quality. As you can see, we have never had complaints about our workmanship. In addition, Rona will have you wait 40 minutes on the phone, and 3-4 days for the repair. I would hate to shower in freezing cold water for 4 days straight!. I hope that never happens to you. If it does, we answer the phone right away and offer same day service! Thank you.
Priority Plumbing
https://priorityplumbing.ca
416-762-8662