Pollard Windows Inc

We are extremly dissatisfied with the lack of customer service at the Pollard Window store in Burlington. After placing a huge order we were given the wrong delivery date, windows got misplaced, service calls took forever to get actioned. It is not worth saving a few dollars on the product and than having the nightmere afterwards.
Pollard Windows definetely does not care about their customers.
Not even the showroom manager. Very sad.

Bought a brand new home in 2007 from a local builder who uses Pollard doors and windows. In 2010 one of the windows developed a crack in the seal. The warranty did not cover the labour. It cost just about as much in labour to simply remove a slider and replace it as it would have cost for the material, and they were working in the area for the builder. Wanted to put a storm screen/sun light door on the front of the house. Pollard did not install a standard size front door. Now in order for me to place a storm door over Pollard's door I have to purchase a custom made door, hundreds of $$. Pollard's warranty not worth much to me so I'm not concerned about that issue with installing a storm door.
BUYER BEWARE OF WHAT YOU ARE PURCHASING FROM POLLARD

If you are considering replacement windows I would recomend Pollard as a company not to consider. They took 11 weeks to deliver, not 6-8 as promised and another 9 weeks to fix one of the defective patio doors. A total of 19 weeks of nothing but frustration. Yesterday I had the moulding they installed around one of the patio doors replaced and found there was no foam on the bottom two feet on both sides between the window frame and the wall, you could see daylight. Their customer service is really bad, they don't seem to care. Never again.

We shopped around, and really liked Pollard's windows. They did a good job, including an odd shaped privacy glass window. The door arrived with a minor dent, and they came out right away to fix it. The job was completed in a day and a half. We dealt with the Burlington location.

The home builder had already selected Pollard Windows for are home. We upgraded our family room window to a bay with two opens with screens. We are glad we did as they open up with ease and the bay window is lovely and adds extra space.

Pollard Windows installed several exterior windows to our home. They did this in a quick and efficient manner. The installers were courteous and did a great job. Excellent products at competitive prices.

They came on time. They did a great job. They removed the old windows and put the new ones in. they cleaned up everything. The workers were friendly and very informative. The price that was quoted was the price that we paid.

The windows are terrible. I could not open them after a short time and I really feel that they are a waste of money. They do not stand behind their produvt and I would not ever buy them again

We had a number of errors in our installation and we were not notified prior to the installation about the changes and we were sent incorrect items. We were also not serviced in a timely fashion after the installation was finished.

I searched for a window company that could replicate the original look of the windows in our 100 year old home. Since Pollard Windows is located locally, they were able to provide a custom arched window which was duplicated perfectly. The new windows are beautiful!