Replacement of all new windows and doors
We are extremly dissatisfied with the lack of customer service at the Pollard Window store in Burlington. After placing a huge order we were given the wrong delivery date, windows got misplaced, service calls took forever to get actioned. It is not worth saving a few dollars on the product and than having the nightmere afterwards.
Pollard Windows definetely does not care about their customers.
Not even the showroom manager. Very sad.
- Approximate cost of services:
- $12,000.00
- Company Response
In this case window replacement was one part of a major home renovation. When the flooring contractor accelorated his schedule we were expected to do the same. We installed all of the windows before the floors were installed, on time, as requested. It was a challenge to effectively communicate with our customer.