It's no accident that all of the positive reviews for this company are for the West end location. Leaside is to be avoided.
Here's just a partial list of their errors: drilled French doors on wrong side got grill pattern wrong on some windows and put snap-on grills instead of permanent wooden grills on others delivered doors instead of windows destroyed hardwood floors during installation process miscalculated dimensions for transom and late on delivery every time. Pricing is good, but with Leaside this just proves the maxim that you get what you pay for.
It doesn't matter how much business you give them, their sales guy says whatever will cover off his own story best rather than fix his mistakes. If you want zero accountability and to fight really hard for what you ordered, just call up Pollard's Leaside location. Their head office is a different story they have an understanding of cutomer service and Tony is REALLY great. But it's time for the owners to investigate just how incompetent the Leaside office really is.
- Company Response
We are a company that listens to our customers wants and desires and we strive to deliver the look or vision that they are trying to achieve.
In this case we did our best to explain that we would be providing a set of double doors with a fixed door (with full doorlite) on either side. We also provided drawings that clearly depicted this configuration.
Our installation crews are constantly receiving accolades for their workmanship and attention to detail. All parts of the home, where an installation is taking place, are properly tarped. If we are responsible for damage we will always make it right.
Occasionally during an installation we will find inconsistencies in wall construction. Although we do our best to measure accurately this inconsistency may appear to be a miscalculation on our part. We do take responsibility when this occurs.
We do consider ourselves accountable and we do take reviews such as this one very seriously. We are a family based business growing our business one customer at a time.