Pioneer Family Pools

Bryn on the sales side coupled with Chris and Mike on the install team were absolutely fabulous with strict attention to detail.
Very friendly and engaging team that should be considered for any new Pool install

ANY star is WAY too GENEROUS! This monstrosity of a corporation sent a child to measure my pool which has a deep end, and sent me a pool liner that has one depth! The depth of my shallow end! We brought this miscalculation to these monsters to which they responded with "IT'LL STRETCH!" Stretch and make another hole if you ask anyone who understands that surface areas do not retract simply because your cover does not fit. They said, "If you pay us another $800 we bet we will get it on for you." Wow, your pitch to how to fix this problem you created is to try and get us to throw more money at you, as if you think we can trust you again. They cannot admit to their mistake and I have never dealt with such an unethical, rude and overall disgusting company in my life. "HE WAS CERTIFIED, " they said. Well, certified people make mistakes you know, we are all human. Take your hard earned money else where it is clear that their values have changed. Don't let them take a grand out of your pocket and leave your pool looking like Satan's bath tub!

I cannot say enough awesome things about Pioneer. Bryn Evans was our sales guy and his communications and project management were exceptional. Chris and Mike and all the pioneer guys in our back yard were punctual and so polite. Each one of them were so knowledge. We had a 25 x 15 pool installed. The whole installation went off as planned on time and as per our expectations- I would highly recommend- Bryn and Pioneer Pools Oakville- photos below without landscaping - that will follow

Chris was AMAZING to deal with, ANYTIME i had a question / problem he was quick to respond and resolve it...
1 = we had many obstacles to overcome with the city and bylaws to replace an existing pool, I had spent a day at City Hall trying to get it approved which didn't go well in the end
Chris asked if he could help and was able to take care of with a bit of effort, without his help I wouldn't have been able to proceed
2= Construction
Awesome guys, when they were polite and great to deal with
I needed to have the waterfall line that was concreted in relocated....was expecting to have to pay they moved it the next day with no charge
-my landscaping company (Burloak Landscaping) had many issues repairing the forever leaking waterfall, and eventually said it was Pioneer Pools fauly because of the hook up ((Even though I knew Pioneer Pools did not hook it up, I was there when Burloak did it) I called Chris and with no hesitation said he'd fix it anyway and sent his guys out the NEXT DAY!!

Since completion 2 of our friends have used pioneer pools, and 2 are consulting and have all shared the same feelings / experience and have been overly impressed

MAY 2016 had a sales person come out to our house measure and give estimate of replacement liner and plastic covers for existing coping. Sounded good, reputable company so we proceeded to go into the store pay for everything upfront and pick liner patter and coping colour. Liner then wasn't installed until October 5-6 months later- which whatever they're busy we were annoyed but not in a huge rush. The most frustrating part was the lack of not knowing. NO COMMUNICATION at all. Ok so liner day - 2 kids show up from Burlington a 2 hour drive to us- forget to bring enough vacuums to suck the liner- back to Burlington they go meanwhile liner is clipped in roasting in the sun. next day they are back- turn vacuums on and leave ask me to shut them off when I think its pulled tight enough. - ok? next day different crew shows up. cuts out jet holes jets are sitting right on the patio beside they pool didn't bother to screw them on for me. Meanwhile I"m calling and frantically trying to organize water trucks not knowing who is coming or going or when or how far to fill. absolutely no guidance whatsoever. so at this point the pool is full liner looks good, how far should we fill? not sure so googled it. have never had a pool before so the initial start up seemed intimidating I didn't want to break the pump or hurt anything to I call back? are you guys coming back and when? 3 days later I get a call back everything there is complete no one coming back. ok? I have no sign of coping that I paid for 6 months ago and I have no idea what I'm doing. Lady says for $360.00 more they will send someone to do a walk through orientation and teach me about my pool. At this point I'm scared to spend more money because everything seems to be going wrong so far. So I said no and my local chemical guy came and showed me everything I needed to know. Ok so pools running seems good.. November comes.. no call backs no coping.. Hire new company to winterize the pool and fit a new cover because I definitely don't trust these guys.. All winter send e-mails and call thinking best to get them at their slow season before it gets busy... never a call back or e-mail! Spring 2017- Edgil opens our pool and I reminded or the missing coping paid for a year ago. I drive to Brantford to force answers out of someone to be met with the same answers!!!! we are just sales. you have to deal with the service department out of Burlington.- 2 hours away and in my eyes Brantfod is where I paid for everything why should I have to go anywhere but there?? So I left with a number and a promise of a call back! NOTHING!!!!!! I have spent everyday for the last 4 months calling and e-mailing and I finally got a response yesterday.... I was told to e-mail a picture of the invoice so I did. next day I get an e-mail saying whoever came out to measure and quote made a mistake and you only paid for corner pieces of your coping not the entire circumference.... ARE YOU KIDDING ME they guy measured twice and gave us colour choices, the invoice says coping NOT corners for coping?? So her suggestion after all this frustration and patience and pulling my hair out - if I just pay another 2,000.00 they will come finish it.. or they will 3 hours take the corner pieces they put on and refund me what I paid for it a year and a half ago!!! I didn't even know they put new corner pieces on to be honest they looked worse than the old ones that were there. they didn't fit properly and there were sharp edges sticking out an inch past the cover. I was so upset that this was my only two options I said I needed to think about it. Today I get home from work- they let themselves through my gated backyard- and removed the covers from the four corners and now I'm left with very sharp very dangerous exposed metal corners and that's that!!!!!! I want my old covers back at the very least and as of this evening no money put back on my credit card either - will be awfully surprised if they do!!honestly do not deal with these people. We are heart broken- first house and first pool and it was a horrible horrible experience

Installed an inground pool in 2016 with Pioneer Pools. Dealt with Mike at Oakville location and he was amazing. The team they used for our inground pool worked well together.

I May 2017 we had Pioneer pools replace our pool liner.
because I was concerned over the noisy vacuum fan I turned it off before the water level was at the appropriate level, causing issue with the liner not properly setting in place, my fault totally admit it.
Pioneer has now come out 3x and I'm waiting for a 4x as they have not been able to remove the wrinkles on the bottom of the pool after draining and refilling sx.
Have called and left a message for the Service Manager and he has not returned my call. terrible service!!!

This company is happy to take your money but their follow up customer service is non-existent. You can leave messages, send emails etc but there is rarely a response. We have had pools and had them serviced only by Pioneer for the last 30 years. The service in Oakville is outstanding. Burlington service is at best indifferent. This will be our last pool from Pioneer!