Chris was AMAZING to deal with, ANYTIME i had a question / problem he was quick to respond and resolve it...
1 = we had many obstacles to overcome with the city and bylaws to replace an existing pool, I had spent a day at City Hall trying to get it approved which didn't go well in the end
Chris asked if he could help and was able to take care of with a bit of effort, without his help I wouldn't have been able to proceed
2= Construction
Awesome guys, when they were polite and great to deal with
I needed to have the waterfall line that was concreted in relocated....was expecting to have to pay they moved it the next day with no charge
-my landscaping company (Burloak Landscaping) had many issues repairing the forever leaking waterfall, and eventually said it was Pioneer Pools fauly because of the hook up ((Even though I knew Pioneer Pools did not hook it up, I was there when Burloak did it) I called Chris and with no hesitation said he'd fix it anyway and sent his guys out the NEXT DAY!!
Since completion 2 of our friends have used pioneer pools, and 2 are consulting and have all shared the same feelings / experience and have been overly impressed
- Approximate cost of services:
- $55,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you so much for these amazing review. So kind of you to explain all of this. We hope that you continue to enjoy your pool!