NewRidge Refinishing Group Inc.

We hired NewRidge to install our bamboo floor which we purchased through another supplier. It was anything but an easy installation but Adolf and his crew came in and did a great job. The floor we selected was known to "dimple" during installation on occassion, but they did a terrific job and there is not one dimple at all.

The crew was very respectful of our home as well. At one point, one of our flush mount lighting fixtures crashed to the floor on the floor below where they were working due, I guess, to the vibration from the nail gun above. When we realized what had happened, a member of the crew came down apologizing profusely even though it wasn't really their fault, and helped me clean up the broken glass, taking extra care to make sure there was none left over. I thought it was a really nice gesture and showed they take pride in their work.

You'll notice that I didn't rate my experience a "10"...I think a 10 rating is reserved for an absolutely flawless experience and there were a few things I might have changed. For example, they cut the planks with a powersaw in a bedroom, but didn't properly cover the walls or a piece of furniture in the room, so once they left we had some cleaning up to do. A small issue and no damage was done, but it would have been a nice thing to have gone the extra mile and covered things up or at least dusted off the walls before they left.

They stayed late to complete the job on a very hot day so I appreciate that, however they did not bring enough of the door stop trim to complete the job that same day, and so Adolf promised to return a few days later to finish up. Unfortunately, things were pretty hectic for them and he missed our two appointments to complete the job due to missing tools one day and working late on another project the next time. It was a bit of an inconvenience given that we'd rearranged our schedules to be there to let him in, but he did eventually make it back and completed the job very well and apologized for the tardiness.

Overall, a good experience for a very tough installation job and I would recommend them.

Thanks for a job well done!