Noticed water running down a drain pipe in my basement, panicked, and called Mr Rooter Plumbing after seeing all the positive scores on Homestars. A plumber was sent the very next day. The gentleman who completed the job was Chris Cochrane. He was personable, very professional, and efficient. I really appreciated his calm demeanor because the thought of water damage in my home terrifies me. He opened the wall in two places and the problem turned out to be a cracked pipe beneath my third floor bathroom. Chris helped me see the bright side of the issue and took care of things quickly and thoroughly. He was careful not to damage anything and cleaned up after himself.
However, I've since discovered that Mr. Rooter significantly overcharged me for the job. I'd only call them again if I was desperate and needed fast service, because they do respond very quickly.
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Charlene and thank you for posting this review for Mr Rooter and our technician Chris! He is a great part of our team! It is a pleasure to hear that you received the "above the line" service that Mr Rooter stands behind! We are always putting forth our best effort to understand and appreciate customers' needs in different situations. We also do take care to respect our customers' property and keep everything neat and tidy once work is completed. We appreciate that you would recommend us to others! Thank you for choosing Mr Rooter and have a wonderful day!