replace both stop valves under kitchen sink
John D. at Mr. Rooter (North York) did a great job. The whole experience, right from the phone call, went smoothly:
- Phone call was answered on the first ring; I called at night and was able to book a 10am-12pm slot for the next day.
- Received a confirmation call an hour prior to arrival.
- John D. arrived on time in a clean, professional-looking van. Used booties to cover boots upon request.
- Price quote was given in writing before the job started; he consulted a binder of prices set by the company, so there's some assurance there.
- He estimated an hour for the job, and the job did indeed take an hour.
- He cleaned the area under the sink (I think I saw a spray bottle of cleaning product) after the job was complete.
- He fixed up the loose kitchen faucet without me asking, even though it wasn't technically responsible for the leaking stop valve.
I was particularly grateful because I wasted a full day waiting for a no-show plumber the previous day (NOT Mr. Rooter, but another highly-rated independent guy). I wish I had called Mr. Rooter right from the beginning.
- Approximate cost of services:
- $240.00
- Company Response
Hello Jason and thank you for sharing your very positive experience with Mr Rooter and our technician John. Part of us exceeding customer expectations is to pay attention to such detail and at the same time respect the customer's property. There is a reason they call us Mr! Thank you for choosing Mr Rooter and have a great day!