Milani Plumbing, Heating & Air Conditioning

While waiting for Milani technician to arrive, I spoke with the customer service representative. She right away started pressuring me to get a new furnace from Milani in addition to service costs. The technician had not yet inspected my broken central air conditioning system. Further, the furnace was installed only 18 months ago. Milani told me that because they had not installed the original furnace, they would "not be able to touch my furnace and airconditioning system". She insisted Milani would have to replace everything as the only option. I have not come across such misinformation from other companies I reviewed. Milani is only out to gouge the public and take advantage of them during this heat wave. I am desperate to get my air-conditioning fixed but not at the almost $15,000 the representative quoted me - without even having their technician review my situation.