Milani Plumbing, Heating & Air Conditioning

We had Milani come in to do an air conditioner install. We actually shopped around before having Milani come in. There competitors offered us a better pricing on better products; however, we went with Milani as they were persistent on calling me back and trying to get me to go with them. So we did. We decided to pay all cash (credit card). On the day we decided they took 1/3 of the total cost.

Then the install day arrives, they guys show up bright and early which is no issue, the technicians were nice people. By then, another 1/3 was taken that morning before any work was even done. Then after they figured out where all the pipes will go, the office calls and tells me they don't have my air conditioner in stock. Manager says its not in stock, phone representative says otherwise (defect with the machine). Both saying something a bit different.

And to my surprise, of the solutions their manager gave to me. Their manager completely puts me on the spot to go with an air conditioner which is a level up and plus $1000.00 more on the price tag. They suggested to me to take it and or to wait another week to 10 days with no guarantees of when the air conditioner will come in. I speak to the technicians, the phone representative and also to their manager. They offered to take a few hundred off, but what pisses me off is that they said they had the machine reserved for me, on the day they took my deposit, but on the day of the install, they try to up-sell me for another higher priced product. Their manager even suggested that we let the technicians do parts of the work and then install the machine a week later which will have us locked into a spot where we cannot back out of even if the machines can not be guaranteed to arrive in 7-10 days.

I live in greater Vancouver area, which means theres only about a total of 2 weeks (give or take) of really hot days. And it so happens that next week would be very hot, and likely cool off after that. It completely defeats the purpose of having it installed next week (which isn't even guaranteed that it will be installed next week). I feel bad for the technicians who showed up early, but this company is very scheming and will try to get more money from you, DO NOT CHOOSE MILANI.

In the end, I asked for all my deposits back and decided take my business else where. I will never again work with Milani, their company is BLACKLISTED in my books! If you do choose Milani, proceed with caution!