Today Milani replaced our water main. What a great experience from getting a fair quote from Derek L about a month ago to Nasip S, Matt K and Nate W replacing the water line and installing a new bib, PRV and shut off valve today. They were friendly, knowledgeable and thorough.
I am often anxious when it comes to repairs/renovations and worry about what could go wrong. And indeed this repair had its challenges. For instance when the team dug the trench they realized my property still had a galvanized steel line, which had corroded to the City of Vancouver (COV) water line shut-off valve and could not be removed. I was stressed, but Matt calmly said they would call the city to request that an employee come out to replace the shut-off value. After completing his call to COV to provide the details, he received a call back within minutes to inform him that a COV employee would be at my house within an hour, which turned out to be only 30 minutes if that! Kudos to COV!
The three employees were so calm throughout the job and often explained to me what they were doing. Nasip was extremely thorough with all his plumbing work (he even checked his soldering with a mirror to see under the pipes). Matt often checked in with me to ensure I would be happy with the final results, which I am! Nate and I had a nice conversation during his lunch break about life in Vancouver and food. Thanks guys…your actions, expertise and conversations all put me at ease. I will be using Milani for future plumbing needs.
- Approximate cost of services:
- $2,790.53
- Company Response
Hi Doug, wow, thank you for the amazing and kind words. We are very glad to hear that the team provided an exceptional service for you and was able to resolve the issue. We will be sure to pass on your feedback to the technicians and we look forward to working with you again in the future. All the best!