Milani Plumbing, Heating & Air Conditioning

I called Milani to service our 3 year old Carrier Heat Pump that suddenly quit during this past summer's heat wave because of their high profile and visibility in our neighbourhood. The technician took a long look at the pump, and studied the pump, and called someone on the phone and then proceeded to say he was not familiar with the Carrier brand and had never seen one set up the way ours was. My husband provided him with our homeowner's manual to study. After 5 hours, he still had not fixed it and said he would return the next day to finish the job. Return he did, and after a further 4 hours of talking about how he had had his own business and then been called out of retirement to work on heat pumps and furnaces, he managed to replace a relay switch. He continued for another hour or so, still pondering over the puzzle of our Carrier heat pump, still saying he really didn't know what could be wrong. The $80 relay switch fixed the problem and we had air conditioning again. He left saying he would return yet again the following day to make sure it was working. When he called, my husband told him it wasn't necessary for him to return as the pump was working just fine. The technician then called back an hour later to request payment of his $875 invoice via credit card over the phone. He took over 8 hours over 2 days to do a job that should have taken no more than 1.5 hours at the most ... and had the audacity to charge us for it! Other than on our credit card statement, we have not ever received a copy of the invoice. We are extremely disappointed with Milani as they should have told us from the outset they did not have properly trained personnel to work on our system. The technician they sent out to us very poorly represented their company and we will never use them again for anything plumbing or heating related. We will recommend to all whom we know (and don't know, via Homestars) that Milani cannot be trusted to send out trained, experienced technicians who know what they are doing, and recognize what they cannot do. There are many other good companies out there. Avoid this bad one.