It was very easy to book an appointment with Milani, I left a message at their website and someone texted me back within hours. It is extra convenience as that gives me time to schedule things with my husband. I had to change my appointment to an earlier date and they accompanied that with no issue. The gentleman helped me over text message was Teague, he was very friendly, very professional and responsive.
On the date of the appointment, the technician was late (we scheduled 10am - 1pm appointment but the technician showed up around 4pm), I am guessing it is because of heavy rainfall in the city and a lot of people are having plumbing issue.
I was not home during the install but my husband said the technician, Rick, was very professional, friendly, efficient and communicated well. Husband mentioned to him that he has to leave at 5pm and the technician did his best to accommodate that. He said old faucets sometimes take a long time to be removed but thankfully our faucet was not stuck to the base and he managed to finish his task within 30 minutes.
Overall our experience with Milani was fantastic, we will definitely use this service again based on how easy it was to book appointments and how good the technician was.
- Approximate cost of services:
- $225.00